Business Strategy Senior Manager - Public Sector

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As part of the Experience Services Competency in Salesforce Professional Services, the team is seeking a Business Strategist Senior Manager. The Business Strategist Senior Manager is responsible for ensuring overall delivery excellence and quality across Salesforce Professional Services customers. Partnering with C-level customers, Business Strategists craft innovative, industry-specific strategies that clearly define the vision, metrics, and roadmap to achieve desired business outcomes. They work with our key enterprise customers, partners, and technical delivery leaders to drive scale, speed to value, and a sustained landscape for future success. They bring deep expertise in enterprise business strategy, operating model design, and value realization — translating customer ambitions into actionable, multi-year programs. They have strong Public Sector consulting experience and a deep understanding of Business Strategy services deliverables. They strive to better understand and improve processes to help our Experience Services team thrive. The Business Strategist Senior Manager also partners with other roles on customer engagements to ensure customer and Salesforce Professional Services success. We believe the best Business Strategists are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success. Your Impact: Key Responsibilities Strategic Advisory Provide business strategy subject matter expertise as it relates to Salesforce products and services during the sales and delivery cycles. Help position and sell large-enterprise consulting engagements to customers; work cross-functionally within Salesforce to define program scope, team, value narrative, and pitch. Uncover future sales opportunities to drive ongoing customer value. Strategic Discovery & Assessment Perform and distill customer, industry, and end-user research to identify key customer needs, expectations, and experience-led business opportunities. Conduct assessments and facilitate workshops to develop future-state operating models and business visions. Identify enterprise business process and operations improvements to realize efficiencies and increase impact. Leverage AI tools in creation and execution of deliverables or activities. Strategy Roadmap & Value Modeling Develop multi-year, strategic roadmaps that prioritize investments and support business objectives. Develop strategic use cases to project the value of strategy, case for change, and organizational implications. Transformation & Organizational Adoption Drive stakeholder alignment, engagement, and buy-in across functions. Facilitate cross-functional partnerships to craft and implement new ways of working across functions. Help business and technology leaders adopt new digital operating models, governance strategies, and approaches. Cultivate solution and organizational adoption, driving strategy evolution to deliver value through quicker delivery cycles. Operational Excellence Collaborate closely with program management teams to integrate business value strategies into program delivery. Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution. Team Leadership Positively impact customer renewals and extensions (when applicable). When applicable to a project assignment on a customer engagement, lead other team members to drive results, and serve as a point of escalation for team members. Business & Practice Impact Support building the Business Strategy capability within the Experience Services Competency; share standard methodologies and collaborate with and advise peers. Identify and lead internal strategic initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise. Generate positive feedback from internal teams and leadership. Experience/Skills Required Experience: Minimum 8 years of industry experience in customer-facing roles leading complex experience-led engagements with large-scale transformation, as part of a cross-functional team. Track record of delivering exceptional experiences from start to finish.  Business Development: Go-to-market (GTM) support experience, including scoping, proposal development, RFP responses, and executive presentations. Comfortable pitching to C-suite executives, including strong objection-handling abilities. Core Competencies: Experience in Business Strategy, Enterprise Architecture, Product Management, Agile, Program Governance, Experience Design, Change Management, and/or Value Realization. Application of AI tools in services delivery. Product Knowledge: Salesforce product knowledge and solution design experience relevant to Public Sector organizations required. Sector Expertise: Proven experience with Public Sector customers (Federal Civilian, Defense, State & Local Government, Nonprofit, or Education). Strong understanding of key business valu