Business Systems Manager - PLM

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain®  , are found in 51+ million homes, and 14 million+ people rely on the myQ®  app daily. Job Summary This role is within Chamberlain Group's IT Enterprise Applications function. A successful incumbent is expected to (i) collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; (ii) design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC WindChill, Creo, and related applications. Requires a minimum 9 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent. Essential Duties and Responsibilities Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC WindChill, Creo, and related applications Lead teams of cross-functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; review designs of direct reports to ensure quality and consistency Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long-term supportability Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management Manage the support of production systems to meet service levels; create resource plans to ensure support coverage Drive continuous improvement in business processes, and support business re-engineering efforts; research and represent industry best practices; drive productivity in IT processes Manage end-to-end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams. Protect Chamberlain Group’s reputation by keeping information confidential. Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies. Contribute to the team effort by accomplishing related results and participating on projects as needed. Supervision Exercised Motivate and lead a high performance team by attracting, developing, engaging and retaining team members Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values. Minimum Qualifications Education/Certifications: Bachelor’s degree in Information Systems or equivalent Experience: Minimum 9 years’ experience in Information Technology, preferably applications development or configuration. Minimum 7 years hands-on experience with PTC WindChill including hands-on configuration At least one full lifecycle implementation of PTC WindChill including Blueprint phase Minimum 7 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools Knowledge, Skills, and Abilities: Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Identifies resource requirements, organizes and leads teams to resolve problems rapidly; identifies business impact and proactively communicates to business stakeholders on critical issues. Leading knowledge of SDLC; accountable for resources adhering to process; able to manage a complex solution from design through development, testing, and deployment including change management, communications and training; drives process improvements year over year to increase efficiency and effectiveness of the SDLC. Recognized "go-to" resource by business stakeholders to help analyze and solve business problems; considered an indispensable partner by business stakeholders; lead business requirements analysis, develop a point of view, and recommend solutions based on experience and industry best practices. Expertise in data analysis; strong knowledge of business reporting needs and KPIs and ability to translate those needs into reporting solutions; strong knowledge of application data models, able to analyze data to answer business questions and present results to business stakeholders up to senior management. Business Relationships: Build and maintain strong relationships with stakeholders from end users to Directors; proactively manage stakeholder expectations; sought out as a trusted advisor; maintain strong working relationships with key inte