Call Center Representative – Physical Therapy Clinic

Employment Type: Full-Time / Part-Time   Are you a friendly, organized, and detail-oriented individual who enjoys helping others? Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support. If you thrive in a fast-paced environment and want to be part of a team focused on improving lives, we’d love to hear from you!  🏥 About Us:   We are a patient-centered physical therapy clinic dedicated to helping individuals recover, strengthen, and thrive. Our team of licensed therapists and support staff work closely with patients to provide customized treatment plans and exceptional care.  📋 Key Responsibilities:   Answer incoming phone calls in a courteous, professional manner  Schedule, confirm, and reschedule patient appointments  Provide information about our services, therapists, and clinic policies  Verify insurance coverage and collect necessary patient details  Assist with appointment reminders, follow-ups, and general inquiries  Accurately enter and update patient information in the scheduling system  Communicate effectively with clinical staff to ensure smooth workflow  Previous experience in a medical call center or healthcare office (preferred but not required)  Excellent verbal communication and customer service skills  Strong attention to detail and ability to multitask  Familiarity with medical terminology and insurance verification is a plus  Proficient with computers, scheduling software, and basic office tools  Bilingual (English/Spanish) a plus  Competitive pay and growth opportunities  Supportive and collaborative team environment  On-the-job training and development  Health benefits (for eligible employees)  Meaningful work helping people improve their quality of life