Call Centre Agent

Job Description About You: We’re looking for a  Customer Service  professional with: At least 1 year of experience in Customer Service At least 1 year of experience in a Contact Centre  (preferred) Excellent communication & problem-solving skills Ability to stay calm & think fast in urgent situations Strong teamwork, adaptability, and attention to detail Commitment to growing your career with AA Ireland A strong work ethic & results-driven mindset Your Role as a Customer Service Agent: Assist Members & customers with roadside breakdown assistance Deliver excellent customer service, meeting KPIs and performance targets Create a positive first impression by being professional, friendly & helpful Handle objections & resolve issues, escalating complex cases when needed Contribute to process improvements and team success All your information will be kept confidential according to EEO guidelines.