Case Manager- ADA & LOA-Temporary-Alight Leave Solutions

Amazing Opportunity and Great Place to Work! Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact.  Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our Benefits With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row. Great Place to Work Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here. We invite you to join our team!  Learn more at careers.alight.com .  About this Role As our ADA & Leave of Absence (LOA) Case Manager, you will administer and manage our clients' leave and accommodation programs by coordinating Federal, State, and client-specific policies and plans. In this role, you will ensure compliance with applicable laws and regulations, including the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave programs, and client-specific policies. As a subject matter expert, you will evaluate documentation, facilitate case management processes, and make claim and accommodation determinations while delivering a high-quality employee experience. Responsibilities Serving as the subject matter expert for client-specific LOA and ADA accommodation programs, including FMLA, state leave laws, and company policies. Administering and managing leave and accommodation cases from initiation through resolution, ensuring timely and accurate processing. Leading and facilitating the ADA interactive process by engaging employees, supervisors, healthcare providers, and other stakeholders to assess accommodation needs and job requirements. Reviewing medical documentation for completeness, sufficiency, and consistency with leave eligibility and accommodation requests. Evaluating the impact of medical conditions and functional limitations on essential job functions and leave eligibility. Identifying and recommending reasonable accommodation in accordance with ADA regulations and client policies. Coordinating leave and accommodation cases when ADA, FMLA, Short-Term Disability (STD), Workers' Compensation (WC), and other absence programs overlap. Researching and applying applicable federal, state, and client-specific regulations to support case decisions and ensure compliance. Utilizing appropriate clinical, legal, and operational resources as needed to support complex case management decisions. Ensuring quality standards for case management are consistently met and participate in continuous quality improvement initiatives. Maintaining complete, accurate, and timely case documentation in accordance with company standards and regulatory requirements. Proactively communicating with employees, managers, healthcare providers, and client contacts to provide updates, obtain required information, and ensure positive customer experiences. Supporting Intake, Customer Service, and other operational teams as needed to ensure seamless service delivery. Effectively managing a high-volume caseload, prioritizing competing demands, and providing timely intervention while maintaining confidentiality. Demonstrating adherence to Alight values, policies, performance standards, and service expectations. Requirements Have High School Diploma or equivalent required. Have experience in Leave of Absence case management, ADA accommodations, disability case management, or related absence management programs preferred. 1+ year of customer service experience is required. Have knowledge of the Family and Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), state leave laws, and related employment regulations preferred. Demonstrate good oral and written communication skills with the ability to interact clearly, concisely, and professionally with employees, managers, healthcare providers, executives, legal partners, and subject matter experts. Display basic knowledge of medical terminology and professional telephone etiquette. Be able to manage sensitive and confidential information with discretion. Have excellent organizational, analytical, and problem-solving skills. Be able to prioritize work effectively and manage a significant volume of cases within established performance standards. Have ability to work in a fast-paced environment with competing priorities and short deadlines. Be able to type 50+ words per minute. Possess intermediate to advanced computer proficiency, including experience with case management systems and Microsoft Office applications. Be in agreement that this is a temporary position with an anticipated duration of 9 to 12 months. The length of the assignment may be adjusted based on business needs and is subject to change at any time. Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check con