Cash Management & Reservation Assistant

Agency Dept of Natural and Cultural Resources Division Job Classification Title S-Operations & Trades (S) Position Number Grade TS About Us The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team! Description of Work The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a detail‑oriented, efficient, and customer‑focused individual to serve as a Cash Management Assistant/Reservation Assistant. In this role, the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate, efficient, and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations, assist with daily cash office operations, and utilize point‑of‑sale and online reservation systems. They handle financial transactions, maintain precise records, respond to inquiries, and help ensure smooth, professional support for Zoo programs, events, and daily operations. Key Responsibilities include but are not limited to: *Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross‑training will be provided. *Provide excellent customer service in person, by phone, and online to both internal and external customers. *Process park ticket sales through group sales, picnic rentals, online sales, and other reservation channels. *Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data. *Use computers and standard or specialized office equipment to complete daily tasks, including point‑of‑sale systems, reservation software, specialty printers, and currency counters. *Remain fully accountable for cash, cash items, and making change. *Assist with daily operational funds, deposits, and financial reporting as directed. *Display a sense of urgency and professionalism at all times. *Assist with additional duties and support other Guest Services areas as assigned. Knowledge Skills and Abilities/Management Preferences Recruitment Range: $16.00 per hour To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred: Management Prefers Experience in cash handling, reservations, or guest‑services work, including but not limited to processing financial transactions, assisting customers in person or by phone, using point‑of‑sale or reservation software, and maintaining accurate records for ticketing, group sales, or event bookings. Position & Physical Requirements Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests. Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed, which may fall outside normal Zoo operating hours. Able to navigate paved, rough, or uneven pathways. Must be at least 18 years of age Available to work weekends and holidays This position is located at: 4401 Zoo Parkway Asheboro, NC 27205 DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school or General Educational Development (GED) diploma Or An equivalent combination of education and experience If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements. Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification. Division Description The Nort