Certification Client Manager

UTAC is a market-leading international group in digital & sustainable mobility, customisable testing solutions, vehicle engineering, homologation, regulatory advice & expertise, certification, training, corporate events and classic & sportscars festivals. The Group provides services and test solutions to customers in the various sectors: mobility, transport, tyre, petrochemical, agriculture and defence industries. UTAC operates test centres and laboratories in France (including the official Euro NCAP facility), the UK, USA, Finland and Morocco; it has subsidiaries in China, Japan, South Korea, Italy & Romania. UTAC employs around 1300 people across its various locations. As a group we share a strong and clear vision to deliver safe and efficient solutions and systems to our customers. We are proud and confident in our heritage, our capabilities and our people and believe that by creating a culture where individuals feel they can make a difference and enjoy coming to work, we can deliver the best possible service to our customers. Our core values of Expertise, Innovation  and Integrity  provide a clear daily guide to how we work together safely, as one team, helping each other to succeed. The Certifications Client Manager is responsible for management of North America to provide certify company management systems services to standards such as ISO 9001, IATF 16949, ISO 14001, ISO 45001 and ISO 50001.This role requires the ability to successfully manage tasks and assignments in multiple areas. Initiative and ownership of responsibilities are critical to the success of this individual. Essential Duties and Responsibilities:  - Relationships / Behavior  Manage and build strong professional relationships directly with customers and internal stakeholders through regular face to face meetings  Knowledge of certification standards is required  Promote and maintain a high level of customer satisfaction  Advise customers on the best certification solutions  Ensure the competitiveness and full compliance of UTAC services with the expectations and requirements of the Customer  Calculate optimum audit durations in accordance with the international certification rules and submit a competitive quotation economically and technically (with the support of the operation team)  Participate in Project Teams to explain and defend the Customer’s view in terms of quality, costs, delivery times and to satisfy their requirements  - Operations  Work collaboratively with French back office (Certification Technical Center team) to calculate audit duration for in progress client and prospects  Provide feedback and analysis to operations to improve/adjust/expand any Marketing strategies  Completion and regular updating of account plans  Maintain a high level of technical and application competence and utilize this certification knowledge to drive Management system certification business  Provide clear client overviews to the management  Ensure that the Customers’ requirements are all identified and well understood by the operation team  - Commercial Skills  Lead certification sales of UTAC in US and North America  Drive the negotiation during business acquisition & recertification process Promote certification market in term of Cross selling  Support operational teams in the framework agreement deployment  Identify and evaluate new business opportunities and adjacent market opportunities (new services / new standards)  Meet sales targets and revenue growth targets  Support the preparation of the budget, manage and report the selling prices and the order intake target list  Responsible for the turnover and its evolution for US certification activities  Manage a relationship with customers in case of claims and logistic/quality crisis  Monitor and take the necessary actions to reduce overdue  - Assists in supporting the UTAC culture and values (Integrity, Expertise, and Innovation)  - Performs other duties as assigned  Education and Skill Requirements:  Key account management / commercial experience  Experience in management system certification or similar activities   Advanced proficiency in Microsoft Excel required Strong mathematical skills required Basic computer skills are a must  Proficient with all Microsoft Office applications and the ability to become proficient in any systems that we use (Concur, Kronos, etc.)  Strong problem solving, strategic thinking and analytical skills required  Demonstrated interpersonal skills and be able to communicate effectively with all stakeholders  Excellent written and verbal communication skills required  Strong time management, multi-tasking, and organizational skills  Strong attention to detail required  Exceptional work ethic and positive attitude required  Fluency in the English language is required  Organize and maintain efficiency of personal work area  Self-starter, who can multi-task and possess strong communication skills  Able to function as part of a team, with members of varying job levels, and work cooperatively toward team goals  Consistently exhibit appropriate attendance habits, working the hours necessary to perform the job  Accept instructions and tasks in a positive manner, treating all co-workers with dignity and respect  Consistently adhere to, and support all UTAC policies, procedures, and safety regulations  Physical Requirements:  Exposure to industry accepted chemicals and noise  Regularly required to stand, reach, bend and move about the facility  Able to lift and/or move materials as needed in the performance of assigned duties  Requirements include, but are not limited to stand, walk, sit, twist, bend, lift, see, speak, hear  Prolonged periods of sitting at a desk and working on a computer  For you, as a potential UTAC team member, we believe that the international and diverse nature of our business combined with the passion, energy and friendliness of our peop