Cisco Voice and Video Administrator, Staff (Top Secret Clearance w/SCI eligibility)

Overview AMERICAN SYSTEMS, a 100% employee-owned company , is seeking a  Cisco Voice and Video Administrator, Staff , to support secure enterprise voice and video communications in a high-visibility Department of Defense environment. The ideal candidate brings hands-on experience with Cisco collaboration technologies , works well in a fast-paced operational setting, and can support mission-critical communications services in an a secure DoD environment. Responsibilities As a Cisco Voice and Video Administrator  with AMERICAN SYSTEMS, you will: Install, maintain, and upgrade  VoIP  and  VTC endpoints . Handle daily  MACD requests for phones, voicemail, and user accounts in  CUCM  and  CUC . Provide  Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite . Monitor system health and troubleshoot voice, hardware, and software issues. Perform basic troubleshooting for conference room, A/V, and VTC systems . Support VTC session  scheduling, setup, and monitoring . Track and resolve incidents and service requests in  ServiceNow  or a similar ticketing system. Escalate complex issues to senior engineers, Tier 3 support, or vendors. Follow  DoD STIGs , engineering standards, and local procedures. Coordinate repair or replacement of failed VoIP and VTC devices. Maintain clear documentation of installs, issues, and resolutions. Share recurring fixes and process improvements with the team. Work Environment This position supports a secure government customer site and requires direct interaction with end users , communications equipment, and conference spaces. The role requires professionalism , responsiveness , and the ability to support mission-critical voice and video services in a dynamic operational environment . Qualifications U.S. Citizenship required Active Top Secret/SCI required Bachelor's degree and 2-4 years of related work experience , or HS diploma and 5+ years of relevant experience Experience supporting Cisco voice, video, telecommunications, or unified communications systems Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE , or equivalent) Working knowledge of  MACD operations , endpoint provisioning, and telecom user support Fundamental understanding of  Layer 1 troubleshooting  and basic voice call flow concepts Ability to provide professional support to users in a fast-paced, mission-focused environment Strong troubleshooting , customer service , organizational, and written communication skills Experience with  ServiceNow or similar ticketing systems Proficiency with  Microsoft Office applications  Additional Experience that's Helpful: Experience supporting  Cisco collaboration tools ver. 14+ or higher , including  CUCM ,  Cisco Unity Connection , and related voice/video technologies Experience supporting conference room A/V, VTC operations, or executive comms environments Familiarity with DoD operational and customer service environments in secure spaces Experience with endpoint lifecycle support , inventory coordination , or warranty replacement processes Pay Transparency Statement AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $80,000.00/Yr. - USD $110,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement EEO Race/Sex/Disability Status/Veteran Status