Claims Prevention Coordinator- Operations

Overview PITT OHIO is a family-owned transportation company with a long-standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Claims Coordinator-Operations at our Cheswick, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity. Schedule Monday-Friday 8:30 AM Start What PITT OHIO Offers Competitive pay Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing Paid time off and holidays A respectful, people first work environment Well-maintained equipment & modern facilities If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you. Responsibilities Communicate with both internal and external customers on a wide range of issues. These include, but are not limited to, calls regarding shortages and damages, problem calls from drivers, pick up calls, tracing, proof of delivery (POD's), rates, and claims issues. Responsible for doing a thorough, daily dock check, itemizing any shipments or pieces of shipment remaining on the dock that need to move or be investigated. Attend weekly shift meetings and talk to employees about any over, short, and damage (OS&D) issues. If you cannot attend, the topic for discussion must be given to Terminal Manager in advance of the meeting. Thoroughly review the weekly Claims Report, rebutting any claims that should not be paid. Communicate daily with Terminal Manager and supervisors on any quality issues and high value exceptions and claims. Daily audit bills of lading, delivery receipts, and all operations movement documents for notation errors. Share errors with Terminal Manager for tracking on CPPA Tracking log. Minimize the Company’s claims exposure through investigation and communication with customers and employees on possible claims. Other Duties Work with Terminal Managers and supervisors to minimize claims through training and education of workers and supervisors via shift meetings. Communicate with customers on any issues concerning SL&C trailers or any other issues that effect our ability to move their freight for next day delivery. Review quality of service by investigating for damages and/or shortages and take appropriate action to rectify or prevent future, similar issues. Qualifications Minimum Requirements Command of English language to communicate effectively with internal and external customers Must possess excellent interpersonal, verbal and written communication skills Previous claims experience is a plus, but not necessary. Strong analytical, problem solving, and organizational skills are required Must be competent and proficient in Microsoft Office Software products Must possess strong typing skills Ability to react to change productively and handle other essential tasks as assigned Experience with Haz-mat or worker’s compensation is also very helpful Certain job duties within this classification require night shift hours Working Conditions/Physical Requirements Ability to work flexible hours Must be able to work with little or no supervision Potential candidates must be able to endure a noisy, dirty and quick paced environment with many interruptions Office Work Flexibility with changing job duties Monday through Friday, hours may vary depending on department needs. No weekend hours and minimal overtime required Quiet to moderate noise level Frequent movement and sedentary work required – may be required daily to lift up to 25 pounds or exert up to 10 pounds of force to lift, carry, push, pull or otherwise move objects including the human body in a sustained motion; walking is frequently required for sustained periods of time Close visual acuity is required to perform activities such as preparing and analyzing data and figures, viewing computer terminal, and extensive reading. Typical exposure to interior environmental conditions like air conditioning and dust; no substantial exposure to adverse environmental conditions. Potential candidates must be able to endure a noisy, dirty and quick paced environment with many interruptions Candidates must be physically able to endure year-round weather conditions Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers. Talking and hearing required to communication with and listen to others to share or receive information. May be occasionally exposed to noise including telephone, office machinery, and conversations of others PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.