Clinical Business Operations Representative 2 - Doral, FL

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The University of Miami, Bascom Palmer Eye Institute, has an exciting full time opportunity for a Clinical Business Operations Representative 2 in Doral, Florida. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards. CORE JOB FUNCTIONS     A ssis ts   the department in   managing expectations surrounding pre and post patient care.   Obtains or reviews all patient demographic information, insurance   information   and referral numbers .   Review s   clinical records for completeness including authorization, signatures, missing   data,   and other patient information .   Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the   appropriate software .   Greets visitors and callers, handles their inquiries, and directs them to the   appropriate   employee   according to their needs .   Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice .   Provides coverage for responsibilities of co-workers when assigned or as need arises .   Develops and promotes the use of effective methods of   communicating with physicians, managers, peers, trainees, and staff on a regular basis .   Maintains confidentiality of all information .   Adheres to University and unit-level policies and procedures and safeguard s University   assets .      This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or   responsibilities   as necessary.   CORE QUALIFICATIONS   Education:   High school diploma or equivalent   Certification and Licensing:   N ot Applicable   Experience:   Minimum 1 year of relevant experience   Knowledge,   Skills,   and Attitudes:   - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. DEPARTMENT ADDENDUM   Department Specific Functions   Assist   with the coordination of the day-to-day providers’ clinical activities within the assigned clinical area/service line.   Ensures that clinic exam rooms are clean, orderly, and well stocked with necessary supplies.   Reboots exam room computers and ensures before start of clinic and ensures all applicable software is functioning properly.   Prints appointment arrivals, verifies testing pre-ordered by the providers, ensure testing are financially cleared.   Initiates financial clearance by contacting onsite insurance verifier, international department, worker’s comp department.   Links arrived appointments to the designated area and updates event log through EMR portal.   Logs patient time of arrival on Daily Physician Schedule ensuring that all patients are accounted for.   Assists   with starting   UChart   and Merge software images for providers prior to rooming patient.   Responsible for rooming patients and ensuring   timely   exam room turnover.   Uploads external medical records into EMR via   UImaging   or Radiant/PACS   Provides necessary clinical information and ensures Workers Comp Forms are completed by the provider before end of clinic.   Orients patients as to next steps in their experience as well as providing wayfinding information.   Monitors and   facilitates   the flow of patients undergoing diagnostic procedures, treatments and /or consultations in other areas/departments within the hospital.   Frequently rounds on patients and communicates expected wait time and/or reasons for delays.   Distributes snacks to patients when applicable.   Provides service recovery as soon as a service breakdown is   identified   and/or escalates accordingly.   Utilizes   CICare   standards to communicate effectively with internal and external customers.   Links available orders to scheduled ancillary testing appointments and arrives appointments accordingly.   Schedules appointments for add-on ancillary testing as per orders entered in clinic by faculty.   Updates event log through   UChart   EMR portal to ensure patient displays in correct service area.   Completes patient access functions as rapidly as possible (without compromising quality or service level)   in order to   minimize the time patients must wait for treatment to begin.   Prints Advanced Beneficiary Notice (ABN) when applicable, educates patient and secures sign off from patient. Scans ABN form in EMR.   Check discharge/Check-out orders and coordinate the prompt scheduling of   any and all   follow up appointment(s)/procedure(s), diagnostic or ancillary services ordered if applicable.   Determine   upon checkout/discharge any pending   financial responsibility   and collect and post payment(s) accordingly if applicable.   Schedule external appointments as   indicated   by provi