Clinical Manager of Patient Services

Clinical   Manager Patient Services - Louisiana Based, Hybrid schedule, 50% travel across LA/MS The Company is seeking someone with strong people management skills, highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare.   Applicants  should be service-oriented, with a motivational style and a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.   The Clinical Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model.  The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings or other non-clinical roles including but not limited to Operations Associates, or National Integration Liaisons.  The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons   Key Responsibilities   Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics   Coach and develop liaison team and instill Shields culture at health system partner site   Provide consistent, timely and ongoing performance coaching, feedback, training, and development to liaison teams   Facilitate effective communication between liaison, Shields functional group, pharmacy, and clinic teams   Meet or exceed site operational targets surrounding clinic service, growth, and patient satisfaction & outcomes   Proactively identify and implement improvement initiatives at health system partners to drive growth and efficiency   Engage with Shields functional group leadership to ensure operational targets are met and drive growth and efficiency   Establish credible relationships with stakeholders at health system partners including clinic leadership and pharmacy teams up to Manager and Director levels   Ensure a high level of partner satisfaction by proactively communicating the value of Shields’ clinic operations team, addressing concerns responsively, and providing regular updates to clinic leadership   Collaborate with regional leadership teams to implement strategic growth initiatives including new clinic launches, workflow changes, and other growth initiatives   Provide performance updates to Shields leadership team   Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach   Ensures coverage for Specialty Liaisons when absent from work   Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office   Identifies issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts   Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities   Identifies, assesses and contributes to continuous process improvement and optimization initiatives    Provides subject matter expertise to hospitals and clinics within their span of control   Other duties as assigned   Education & Experience   Doctor of Pharmacy (PharmD), RPh or BS in Pharmacy required with a minimum of 2 years supervisory/management experience preferred   Experience as a licensed pharmacist in a healthcare setting is required   5 years working in a healthcare or pharmacy environment with direct patient and clinician contact required   Experience in a pharmacy or healthcare setting is required   Experience working within a retail, hospital or provider type setting communicating with physicians, nurses, and other healthcare professionals (preferably in an outpatient or medical clinic setting) is a plus.   Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word    This candidate will be able to quickly learn other programs and extract relevant information   Possess strong organizational skills is a must   Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality   Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals   Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information   Has the ability to effectively train employees, lead by example and use motivational techniques to improve/maintain employee engagement   Motivates and inspires   Results orientation   Relationship builder   Collaborative, team player   A passion to help people   Drive to succeed   Confidential California residents employed by or applying for work at Shields have certain privacy rights. 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