Collections Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry:  Financial Services Work Location: Newark, DE Job Title: Collections Representative Duration:  6+ months (Strong possibility of extension) Available Shift/s: 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday Training: Will participate in current training program (4 weeks = 2 weeks classroom, 2 weeks OJT); Monday – Friday; 8:00 AM – 5:00 PM Job Description: The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.  This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.  Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.  Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.  In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements.  Works an established list of accounts on an automated collections system and/or auto-dialer.  This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.  Understands and educates customers on account terms and alternate payment programs and methods.  Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections. Job Requirements: Excellent communication skills Customer Service focus Ability to understand and discuss personal and financial difficulties  Ability to recommend and negotiate payment arrangements  Demonstrated ability to work in a fast paced environment  Strong computer skills Previous collections experience Previous customer service experience Strong negotiation skills