Command Center Manager

Company Details Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so,  Berkley Technology Services (BTS)  wants to meet you! BTS is the powerhouse tech arm of  W. R. Berkley Corporation , a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive. Right Team. Right Technology. Simple and Secure. Responsibilities What You'll Do As our  Command Center Manager , you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for: Overseeing incident response, system monitoring, and SLA adherence Leading enterprise event escalations and executive-level communications Driving process maturity, automation, and operational efficiency Hiring, mentoring, and developing top-tier technical talent Collaborating with SRE and infrastructure teams to enhance monitoring and tooling Reporting on KPIs, system availability, and customer satisfaction metrics Qualifications What You Bring 5+ years in a leadership role within a  Data Center ,  NOC , or  SOC Proven success in high-pressure, high-visibility environments Strong technical acumen and hands-on experience with tools like  SolarWinds ,  AppDynamics ,  Dynatrace ,  DataDog , etc. Exceptional communication, project management, and analytical skills Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Experience with  SRE principles ,  automation , and  tooling optimization  is a plus Why BTS? Be part of a  Fortune 500-backed tech team  with global impact Work in a culture that values  innovation ,  growth , and  employee development Enjoy opportunities to expand your career into roles you never imagined Make a real difference in how technology supports the future of insurance The Company is an equal employment opportunity employer.