Community Manager

We are a crowdfunded company and have a dedicated and enthusiastic community of backers who are helping us create the “Best Damn Space Sim Ever”. We want to build the best we can deliver and we believe wholeheartedly in the value of exceptional diverse talent. Cloud Imperium Games is a leading game development company known for its innovative and immersive gaming experiences. We are dedicated to creating high-quality games that captivate and engage players worldwide. Our Austin studio is a dynamic and collaborative environment where creativity and passion thrive.   Founded in 2012 by renowned game developer Chris Roberts, Cloud Imperium Games (CIG) is one of the largest global independent studios, 1,000 + employees, dedicated to delivering next-generation AAA games. CIG prides itself in thinking outside the box , encouraging creativity and developing ground-breaking technology. CIG believes in raising the bar for the gaming industry and the community as a whole.   For more information about life at Cloud Imperium Games, check this out -  https://www.youtube.com/watch?v=P5YvgQ2RX_g    This role collaborates closely with marketing, development, and support teams to foster meaningful engagement, build lasting relationships, and amplify excitement across a global audience.   The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming communities. They bring a proven track record of leading large-scale community initiatives within the entertainment or gaming industry .   Responsibilities :   Contribute to the development and evolution of communication strategies and community channels, with a focus on continuous improvement   Serve as a public-facing representative for Star Citizen and Squadron 42, communicating on behalf of the brand across multiple channels and at events   Collaborate with the content, video, and social media teams to align messaging and maximize reach   Create engaging content and experiences such as editorial posts, contests, and events to build community loyalty and foster positive sentiment   Design and execute community engagement opportunities for both in-person and online events   Manage prize and product fulfillment for community contests, tournaments, and giveaways   Identify , nurture, and engage passionate community advocates for Star Citizen and Squadron 42   Monitor community sentiment, trends, and emerging issues across social and owned platforms, providing timely insights to internal teams   Gather and communicate actionable community feedback to game development teams, representing player sentiment, concerns, and suggestions   Analyze content performance and community engagement data to inform optimization and innovation strategies   Collaborate with the Moderation and Platform teams to support daily operations across the website and forums   Act as a liaison between the community, Customer Service, and internal teams to address high-priority issues and ensure clear, effective communication   Requirements:   Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment   Familiarity with common community platforms (e.g., Discord, Reddit, Zendesk, forums, social media tools)   Minimum of 2 years of experience in community or brand communications, including forum moderation and audience engagement   Strong strategic thinking, leadership, and communication skills   Willingness and ability to travel (including internationally) and work flexible hours, including evenings and weekends as needed   Pluses :   Bachelor’s degree in Communications , Marketing, or a related field, or equivalent professional experience   Experience in online game or MMO development, community management, and/or marketing   Training and/or experience in project management    Genuine passion for sci-fi games and immersive gaming communities   CIG Diversity Statement   CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life , and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.   Fraud Statement   We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment   If you suspect fraud, please report it to your local authorities, as well as reaching out to us at [email protected] with any information you may have   If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!