Content Strategist

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What We Offer: Impact - The work you do here matters to millions. Growth - Philadelphia is growing, why not grow with it? Diversity & Inclusion - Find a career in a place where everyone belongs. Benefits - We care about your well-being. The Content Strategist plays a critical role in shaping the voice, structure, and usability of content across phila.gov and related digital services. This role focuses on content governance, strategy, and execution, working in close partnership with City departments to ensure residents can easily understand and access essential services.  This position collaborates closely with the Director of Content, Digital Services teammates, and cross-department stakeholders to plan, create, and improve user-centered content. The Content Strategist also leads training and engagement efforts to empower City staff to maintain high-quality, accessible content.  Essential Functions  Plan, write, and improve web content, navigation labels, UX copy, and training materials using established content standards  Develop and evolve resident-centered content standards and ensure consistent application across departments  Lead content audits, migrations, and redesign efforts for phila.gov and related digital services  Facilitate workshops on content creation, information architecture, and plain language best practices  Train City staff and partners on web writing, accessibility, and content governance  Collaborate with designers, developers, and product teams to implement content solutions  Build strong relationships with stakeholders and translate business needs into actionable content strategies  Monitor and refine content based on data, feedback, and performance insights  Manage multiple projects, timelines, and priorities in a fast-paced environment  Communicate clearly about project progress, risks, and outcomes  Problem solve through ambiguity and when challenges arise.   Competencies, Knowledge, Skills and Abilities  Excellent communicator who can simplify complex information  Strong empathy for users navigating government services  Systems thinker who understands how content connects across services  Relationship builder who can work across diverse stakeholders  Highly organized with strong project management skills  Curious, adaptable, and committed to continuous improvement  Detail-oriented with a focus on quality and clarity  Required  At least 3 years of professional experience in content strategy, content design, or web writing  Experience managing the full content lifecycle, including audits and governance  Strong writing and editing skills with a focus on plain language and usability  Experience with content management systems (CMS)  Familiarity with information architecture and user-centered design principles  Experience collaborating in cross-functional teams  Preferred  Experience working on large-scale websites or service-driven platforms  Knowledge of accessibility standards (WCAG 2.1 AA)  Experience with analytics tools (e.g., Google Analytics)  Instructional design or training experience  Bilingual skills  Salary Range: $80,000 - $90,000  All applications must include a cover letter. Applications without a cover letter will be considered incomplete.   Did you know?  We offer Comprehensive health coverage for employees and their eligible dependents  Our wellness program offers eligibility into the discounted medical plan  Employees receive paid vacation, sick leave, and holidays  Generous retirement savings options are available  Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.  Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.  Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!  *The successful candidate must be a city of Philadelphia resident within six months of hire  Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.  The City of Philadelphia is an Equal Opportunity employer a