Credential Analyst

Please Note: Internal Employees, please access the Jobs Hub   in Workday to apply for the position. ABOUT US University of Massachusetts Global is a private, nonprofit affiliate of the University of Massachusetts, created to help working adults change their lives through flexible, high-quality education built for real life. Regionally accredited by the WASC Senior College and University Commission (WSCUC) and recognized by U.S. News & World Report  among the Best Online Programs for 13 consecutive years (2013–2025), the university has a long track record of online innovation. Students across 49 states and internationally can upskill, reskill, and move forward without putting life on hold through technology-enabled, real-world learning.​ With 55+fully online, career-focused programs designed around the realities of work, family, and constant change, we remain ever-focused on developing future-ready learners who can thrive in a rapidly shifting world. This position is open to candidates who currently reside in one of the following approved states from which the role may be performed remotely: Alabama, Arizona, Georgia, Idaho, Indiana, Minnesota, Nevada, New Hampshire, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin. In order to collaborate with nationally distributed colleagues. Employees must be available for collaboration during core hours from 9am to 2pm (PST). ABOUT THE ROLE Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates. POSITION SUMMARY:      ​ ​ Responsible for the technical and specialized functions as defined by the California Commission on Teacher Credentialing (CTC) and UMass Global University to support and audit the qualifications for admission, preparation and completion of fieldwork, credential recommendations and employment authorizations for teacher and service credential candidates. ​   TYPE OF SUPERVISION:     Receive ​ general supervision ​ from the ​ Director of Credential Services and Clinical Practice ​ .   ​ ​ General Supervision — indicates that the incumbent perform s a variety of duties; some of which may be co mplex duties within established policy guidelines ; and receives occasional supervision . ​   POSITION DUTIES AND RESPONSIBILITIES:      ESSENTIAL FUNCTIONS:     Percentage   General   Evaluate, process and update student degree audits as program requirements are met   Provide clear and detailed guidance to students, faculty, and staff regarding credentialing requirements, timelines, and procedures   Coordinate with the Advising Office to support students facing complex credentialing challenges or unique circumstances   Contribute to the development and refinement of credentialing processes, policies, and workflows to improve efficiency and student satisfaction   Link licensure documents to student files    Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for current students    Collaborate and communicate regularly with staff and faculty regarding student progress in meeting program and credential requirements   Respond to student questions regarding licensure requirements     Process, review, and recommend students to the Commission on Teaching Credentialing (CTC) for all student teaching, licensure, credential, authorizations and state certificates.  Including, but not limited to, out-of-state verifications and student qualifications for supplementary authorizations.      Serve as the liaison to County Offices, School Districts, and other entities in the school system in regards to licensure requirements   Assist the Assistant Director, Credentials and Assistant Director of Clinical Practice with gathering data for state and federal reports   Attend CTC workshops for credential analysts and conferences .   ​ ​ 40 % ​   Prospective Students   Serve as the primary point of contact for UMass Global staff in determining the appropriate credential and/or degree programs for prospective students   Collaborate with the Enrollment Coaching Center to address questions regarding appropriate programs for prospective candidates   20 %   Student Teaching/Fieldwork    Process student teaching applications and evaluate student teaching eligibility   Process intern eligibility applications     Monitor and track student progress towards meeting the clearance requirements for student teaching    Collaborate and communicate with the Clinical team on the application and clearance process for student teachers .     Maintain a database of district agreements and track the approval process    Work with the Assessment Manager with deploying student teacher, master teacher and university supervisor surveys   ​ ​ 20 % ​   Credential Recommendations   Support Student Success Coaches with student completion of non-coursework requirements .   Process out-of-state verifications   Adjust DegreeWorks audits   Prepare credential recommendations for CTC    Serve as a liaison to CTC regarding credential recommendations   ​ ​ 15% ​   Perform other duties, as assigned   5%   TOTAL   100%   POSITION SPECIFICATIONS AND REQUIREMENTS:   EDUCATION, EXPERIENCE, CERTIFICATION AND/OR LICENSES:   ​ ​ Bachelor’s degree or equivalent combination of education and work experience   ​ Prior training as a recommending agent by the CTC is preferred   ​ Experience with student teaching placement, accreditation and credential processes is preferred   ​ High level of team ex perience and customer service   ​ ​   ESSENTIAL KNOWL EDGE, SKILLS, AND A