Customer Care Specialist // Miami, FL 33172

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Business              Customer Care Specialist Location                11430 NW 20th St Miami, FL 33172, USA Division                  Healthcare Contract                8 Months Description Care Specialist will directly respond to questions, handle issues and provide guidance to both external customers. · Receive, document and resolve customer inquiries by using established best practices · Build lasting relationships with Client’s customers · Educate customers/members about Client’s products and services over the telephone · Comply with HIPPA and CMS regulations · Schedule medical appointments and transportation for patients and/or care givers when needed Key Competencies · Interpersonal Effectiveness: Understands oneself, effectively manages emotions, listens and communicates with respect, and builds trusting relationships. · Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions. · Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same. · Customer Focus: Connects meaningfully with customers to build emotional engagement and customer advocacy. Simplifies complexity and integrates internal efforts to deliver an optimal customer experience Role Essentials · High School Diploma or equivalent · 1 year minimum of Call Center experience. Recent work experience (last 4 years) · 1 year minimum of previous Customer Service Experience (preferably on the phone) · Bi-lingual English/Spanish. Excellent written and verbal communication skills - Must be able to read, write, and speak English and Spanish. · Intermediate level - Computer skills: MS Word and Excel · Ability to work an 8 hr. shift between 8 am to 8 pm Monday through Friday with the flexibility to work overtime based on business needs · Capacity to maintain confidentiality Role Desirables · Associate’s or Bachelor’s Degree · Previous Healthcare experience If you are available and interested then please reply me with your “ Chronological Resume” and call me on (678)-405-3590 . Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 ranadheerm@mindlance .com