Customer Experience Coordinator

Position Title: Customer Experience Coordinator Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 5 years of related experience Job Description: Join the Department of Residence team at Iowa State University and play an important role in helping students feel at home on campus. We are seeking an organized, customer-focused professional to serve as a Customer Experience Coordinator (Customer Relations Coordinator III), supporting campus life that impacts thousands of students each year. This position combines customer service, administrative coordination, problem-solving, and operational support to help students navigate their residential experience. The role supports housing assignments, applications, contracts, dining information, student inquiries, and departmental processes while serving as a key point of contact for students, families, and campus partners. If you enjoy working in a fast-paced environment, building relationships, solving problems, and making a positive impact on students’ college experience, this position provides an opportunity to contribute to student success while building a rewarding career in higher education. Example of Duties Serve as part of the Administrative Services team, acting as the primary point of contact for the Department of Residence. Respond to student, family, and public inquiries via phone, email, and in person in a timely, professional, and customer-focused manner. Provide accurate information regarding housing, dining, academics, student accounts, financial aid, campus services, and student life. Assist students with housing applications, contracts, and related administrative processes. Provide dining information, recommendations, and guidance to meet customer needs. Explain departmental policies, procedures, services, and available options. Assess customer needs and make appropriate referrals to campus resources and support services. Build and maintain positive relationships with students, families, and campus partners through effective communication and follow-up. Collaborate with internal departments to resolve customer concerns and ensure seamless service delivery. Maintain a high standard of customer care while supporting departmental and university goals. Participate in orientations, outreach programs, recruitment events, and training activities to support student engagement and departmental initiatives. Foster a welcoming and inclusive environment for all customers. Preferred Qualifications: Experience working in on-campus housing, residential life, or property management. Experience using campus housing or property management software, preferably StarRez Housing. Experience providing customer service, customer relationship management, or administrative support. Experience responding to customer inquiries, resolving concerns, and delivering service in a professional, customer-focused manner. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: Resume/Curriculum Vitae Letter of Application/Cover Letter Why Choose Iowa State University? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as: Retirement benefits including defined benefit and defined contribution plans Generous vacation, holiday, and sick time and leave plans Onsite childcare (Ames, Iowa) Life insurance and long-term disability Flexible Spending Accounts Various voluntary benefits and discounts Employee Assistance Program Wellbeing program Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485. Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS805 Original Posting Date: July 28, 2026 Posting Close Date: August 9, 2026 Job Requisition Number: R19676 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected] . General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.