Customer Relationship Coordinator - Burlington

Job Description The ideal customer relationship coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter   expertise , collaboration, and influence. Partners with various levels of the pyramid to drive successful business outcomes. The CRC interacts with our   very best   customers for every location, ensuring they are connected to the right salespeople and resources to drive exceptional experiences.     A day in the life…     Directly execute Get Connected program,   Megalist   outreach, and other outreach lists   Self-motivated and driven to achieve appointment goals and sales results from lists   Actively   seeks   to increase business through email and phone outreach   Decision makers on procedure to offer customers best personalized experience   Book appointments for customers to work with sellers through BLVD requests or list contact   Partner with Store Managers in bringing customer initiatives to life in the stores    Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during event and non-event times    Work in store 5 days a week including Saturday    You own this if you have…     Customer facing experience; selling to customers, wardrobing & building a repeat business    Ability to work independently and effectively    Proven communication and interpersonal skills    Ability to drive the execution and completion of deliverables/initiatives on time and with   appropriate rigor & urgency     Expertise   in Excel, Outlook, BLVD, DYB & Tableau reporting    Exemplary verbal and written communication skills    Capable of persuading customers to book appointments over the phone    Strong organization and follow-through skills    Physical Requirements:   Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting,   flexing   and reaching   in order to   handle merchandise and   assist   customers.    Frequent use of hands for grasping, fine manipulation, pushing and pulling   Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head .       Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds   Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.  Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $20.25 - $35.75 Hourly   We’ve got you covered… Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf   A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at  www.nordstrom.com .  Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines. Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Applications are accepted on an ongoing basis.   © 2026 Nordstrom, Inc