Customer Service Representative

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Duration 8 months Pay Rate $17.50 Shift Hours: Flexibility Needed (1st or 2nd Shift) Training Hours Mon – Fri; 8 AM – 5 PM (4 weeks) Job Description             Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. May require advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity.  Candidates MUST have a completed 4 year degree course Highly motivated to build a career with the Client Able to work 40 hours per week (or more) Related experience in the field To know more about this position or to schedule an interview feel free to contact after applying here: Laidiza Gumera 973-774-7804 laidiza.gumera(at)collabera.com