Customer Service Representative

Mindlance Inc. is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Title: Customer Service Representative I Duration: 6+ Months Contract to hire Location: Warrendale, PA Work Schedule : Available shifts M-F - 9:30-6:00 PM EST; 9:00-5:30 PM Pay: $13/hr. on W2 all inclusive. Description: Receive and place telephone calls. Perform data entry and use software programs. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Must document all calls and evaluate each account to determine if further research is necessary. Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. Requires close attention to accuracy, performs independently, subject to practices and procedures. Additional Info: These are entry level Front End CSRs Candidates are taking calls from patients for Rx re-orders, may have to occasionally speak with doctors/nurses, but mainly patients Will take 50-60 calls a day Will look at candidate’s right out of college Submit just Computer and Typing test, and Math test will be given onsite to stay consistent Candidates need to be DEPENDABLE Additional Info: There may be a possibility that they will be temp to hire. It will depend on performance and business need as the yr. progresses Must have 2yrs experience and we are open to retail customer service experience (call center is a plus); will look at recent college graduates; candidates also need to have at least 6 months at previous employers (avoid job hoppers) I would stick to $13 per hr. If we were to bring them on they would then get a bump up to $14.50 if hired on perm Initial training is roughly 2 weeks and during this time it would be 9am – 530pm Customer Service Representative To discuss on this opportunity feel free to reach Afaque Ahmed Call on 732.582.0993  or email your resume to afaquea(at)mindlance.com