Customer Service Representative

At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description : We are seeking a friendly, reliable, and customer-focused Customer Service Representative (CSR) to join our team. This role is responsible for assisting customers, resolving inquiries, and ensuring a high level of customer satisfaction. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist customers with orders, returns, and account-related questions Troubleshoot and resolve customer issues efficiently and effectively Maintain detailed and accurate records of customer interactions Escalate complex issues to the appropriate department when necessary Follow up with customers to ensure satisfaction and issue resolution Qualifications High school diploma or equivalent (required); Associate’s or Bachelor’s degree preferred Previous experience in customer service or a related field is a plus Strong communication and interpersonal skills Basic computer skills and ability to learn new systems quickly Ability to multitask and manage a high volume of inquiries Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment.