Customer Service Representative

PRIMARY Responsibilities:     Act as the face of RotoMetrics to customers   Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.   Recommend best product based on customers’ business application and technical requirements .      Daily Responsibilities:   Configure quotes and orders to customer specification within 2-4 hours of receipt   Thoroughly communicate directly with customers, to ensure quote/order accuracy   Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments   Educate customers about terminology and product offerings, to improve customer satisfaction   Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)    Proactively ensure that customer-specific requirements are documented and current   Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Sales Managers) as needed   Cultivate an environment of collaboration, open communication, and accountability   Promote waste minimization, energy conservation, and other efforts to meet environmental objectives   Other duties as assigned to meet departmental and company objectives     Candidate Requirements   Bachelor's degree  from four-year college/university in business, sales,  or  engineering,   and  minimum  two years’ experience acting as a customer service representative    OR   GED/high school diploma with a minimum of f our  years’ experience acting as a customer service representative   Willingness to undergo 12-24mo training period, and to constantly learn new processes, terminology, and products    Position  located  in Eureka, MO or Meadows of Dan, VA   Ability to wear personal protective equipment (if entering designated manufacturing areas)-safety shoes, safety glasses, hearing protection, etc.   Hybrid office/work from home opportunity following initial training period     Required skills   Excellent organizational skills   Excellent written and verbal communication skills   Self-motivation to fully own complicated tasks and with minimal supervision    Basic mechanical aptitude, ability to read dimensional prints and use basic geometry   Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation   Proficiency in Microsoft Outlook     Top candidates will HAVE Some or all of the following    Experience in Tag and Label, print, or manufacturing industries    Experience configuring products and/or parts   Working knowledge of Salesforce and/or Oracle   #IND Maxcess is an equal employment opportunity employer. We do not discriminate on the basis of race, religion, sex, disability, age, pregnancy, national origin, sexual orientation, or any other characteristic protected by applicable law. We are committed to diversity and inclusion, and all qualified candidates are encouraged to apply.