Customer Service Representative

Customer Service Representative – Hybrid   Decorah, IA, United States   Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®. The Job:   As a Customer Service Representative, you’ll be part of our Engineered Fastening team working as a hybrid employee.  You’ll get to:   Accept customer orders via various methods (phone, internet, email, fax). Process orders, other transactions and various inquiries using an order ship and bill system. Work closely with shipping/invoicing on customer orders. Responds effectively to customer inquiries pertaining to their orders and subsequent shipments. Analyzes customer order patterns/past product usage and pro-actively communicates with customer to ensure repeat orders are placed on time. Initiates quotation requests. Provide reliable information to both internal and external customers using PC and Internet software. Assist with planning and resolution of delayed shipments. Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies. Manage and resolve customer complaints and escalate where necessary. Entering new customers and/or customer changes into the order ship and bill system. Ensure accuracy of pricing and delivery information. Assists Customer Service Supervisor to meet departmental goals. The Person:   You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Minimum of three (3) years proven customer support experience is required. High School Diploma required, associate or bachelor’s degree in business or related field is preferred. Experience in providing customer service in a manufacturing environment preferred. Familiarity with CRM systems and practices is preferred. Experience working in customer portals a plus. Technical aptitude and fastener experience a plus. Essential skills and proficiencies needed to be successful in this role include: phone skills, listening skills, clear verbal and written communication, intermediate computer skills, keyboard/data entry skills, organization skills, strong interpersonal skills, time management, analytical skills, ability to work under pressure, conflict resolution, patience, professionalism, ability to multitask, positive attitude, ability to use positive language, adaptability, high energy, team player, and will to succeed. The Details:   You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. Discounts on Stanley Black & Decker tools and other partner programs. And More: We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. Learn: Have access to a wealth of learning resources, including our digital learning portal. Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences. Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices. What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us! This role is not eligible for visa sponsorship (H1B, OPT/CPT, TN etc). #LI-NB1 #LI-Hybrid The Salary range for this position is $34,400.00 - $55,400.00 This is the lowest to highest annual full-time salary range we would pay for this role at the time of this posting. The salary offered within the range may vary depending on multiple factors including job level, geographic location, job-related knowledge, skills, qualifications, experience and in compliance with local wage requirements. Please note that salary is only one component of total rewards at Stanley Black & Decker. ​ The salary range listed in this job posting reflects the range for the primary location specified. The salary range may vary for other locations.​ The successful candidate may be eligible for annual merit increases. ​ Medical, dental, life, vision, disability,401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being. ​ Discounts on Stanley Black & Decker tool sand other partner programs. We Don’t Just Build The World, We Build Innovative Technology Too. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 43,500 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come b