Customer Service Representative | Billing Support

Do you have a knack for resolving customer issues and providing reliable support? As a Customer Service Representative, you’ll manage customer billing inquiries, process payments and establish positive relationships through every interaction. How You’ll Make an Impact Address customer billing questions and efficiently process payments Resolve customer concerns in alignment with company policies Remain knowledgeable about our services to provide informed assistance Accurately document customer account records Participate in coaching sessions and adhere to work schedules Education High school diploma or equivalent Experience Experience providing core basic customer service to external customers Skills Ability to read, write, speak and understand English Experience 6+ months customer service or related experience 6+ months of heavy volume phone experience 6+ months working with computers and software applications Experience in telecommunications call center Skills Ability to navigate multiple systems, applications, and tools simultaneously while handling calls and maintaining a high standard of customer service All your information will be kept confidential according to EEO guidelines.