Customer Service Representative II - Obie Insurance

At Obie, we   don’t   just insure properties — we ensure progress. With advanced technology, real-time data, and a vast network of agents and partners, we help real estate investors and landlords get insurance coverage whenever and wherever they need it. Thousands of owners nationwide trust us to be   the insurance   experts, so they   don’t   have to be.   Joining our team means embracing a fast-moving environment driven by innovation, collaboration, and constant progress. We learn quickly, iterate often, and celebrate wins together. If   you're   passionate about driving change and eager to   impact   the real estate and insurance market, Obie is the place for you.   Our   Chicago based   employees are   hybrid, and   expected to be in office on Tuesdays and Thursdays.   Brief Summary of Role   This is a hands-on service role for experienced, licensed insurance professionals who are comfortable handling property policies and customer requests independently.   You’ll   be part of a structured service team responsible for:   Processing endorsements and policy changes   Handling billing and renewal questions   Communicating clearly with customers and carriers   Maintaining   accurate   documentation in Salesforce   This role is ideal for someone who:   Has solid insurance servicing experience   Works well within defined processes   Is comfortable managing a steady flow of cases and calls   Takes pride in accuracy and responsiveness   You   won’t   be managing a book of business or responsible for sales quotas — this is a service-focused role where execution, consistency, and professionalism matter.   What You'll Do   (responsibilities) :   Resolve customer insurance requests via Salesforce cases, phone calls, and internal workflows   Service property policies (coverage changes, renewals, endorsements, billing questions, etc.)   Deliver high-quality customer experiences — especially in complex or time-sensitive situations   Partner directly with carrier partners and referral sources to advocate for clients   Maintain strong documentation and data accuracy within Salesforce   Identify   inefficiencies and suggest process improvements   Operate with accountability and autonomy in a fully remote environment   What   We’re   Looking For   4+ years working in the insurance industry   (homeowners/property experience strongly preferred)   2+ years in a customer-facing service role   Active Property & Casualty insurance license ( required   before starting — non-negotiable)   You’ll   Stand Out If You Have   Experience servicing HO3, DP3, or landlord policies   Experience working in an MGA, agency, or carrier environment   Strong understanding of endorsements and coverage structure   Spanish fluency (preferred but not   required )   What Makes You Successful Here   You can prioritize and manage multiple service requests without losing accuracy   You understand that details matter — especially in property insurance   You’re   comfortable making decisions without constant direction   You communicate clearly and professionally — even in challenging conversations   You’re   tech-savvy (Salesforce experience is a plus)   You enjoy improving processes instead of just following them   Why Insurance Professionals Choose Obie   Fully remote work environment   Opportunity to influence process improvements   Exposure to a fast-growing   insurtech   environment   Work with experienced insurance leaders who understand the industry   Interview Process   At Obie, transparency is core to our interview process. We focus on open communication and a positive   experience;     no trick   questions— just honest conversations about   your   skills and aspirations. To help you prepare, please familiarize yourself with these resources before moving forward:   Our company’s blog   to   learn more about the market we serve and the information our customers value.   Check out our LinkedIn to see how people interact with our brand and product.   Press and podcast features like Inc. 5000, TechCrunch, Innovate State, Uncontested Investing Podcast, Insurtech Amplified Podcast   Meet us and get to know Obie   You'll first talk to Mary on a 30-minute call to   determine   whether   we’re   a good fit for one another.   You’ll   learn more about Obie and have the chance to ask about our company, team, culture, and product.   Complete a Project Exercise   This role requires strong verbal and written communication skills, so   we’ll   ask you to complete a short exercise.   We’ll   assess your problem-solving abilities, writing skills, empathy, demeanor, and organization skills. More details will come when you   reach   this step!   Meet the hiring manager   Next,   you'll   have a 45-minute video interview with the hiring managers, Ben Sax and Chrissy Palmer, to assess your technical skills for the role.   Meet the Team   Since   you'll   be joining a close-knit team,   we'll   ask you to meet other people in the   company   so we get to know each other a bit better   Moving Forward with Obie   Obie is leading the future of real estate investment protection, securing over $25 billion in coverage for thousands of policyholders nationwide. Backed by $39 million in funding and recognized as a top workplace by Built In and Inc.,   we’re   committed to driving progress for our customers and team. Through advanced digital tools, a trusted agent network, and strategic partnerships, Obie provides real estate   investors   the insurance coverage they need to move forward confidently.   Obie has you Covered   Being in the insurance industry, we understand the importance of comprehensive benefits for you and your family. These are just some of the benefits and perks we provide:   Comprehensive health, dental,   vision   and life insurance   Flexible paid time off includin