Customer Service Representative (Level II)

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Client: Banking and Finance Location: Phoenix, AZ – 85034-4216 Job Title: Customer Service Representative (Level II) Duration: 8 Months (could go beyond) Pay Rate: $16.50/hr Shift timing: Monday to Friday 6:00 AM to 8:00 PM - be flexible to work as shift between these hours Job Description: Call center exp desired MUST be able to navigate through multiple systems Smile in your voice customer service Mortgage exp helpful Job Summary: Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires advanced knowledge of the organization, products and/or services. Must have good communication and problem-solving skills. May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity. Generally has more than 1 year of experience. The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Years Day. All contractors will be expected to work all other days of the week. Training: 9am-6pm (4 week classroom training). Once training is completed, the schedule may be flexible but most likely will be 10am-7pm (4 week On Job Training) To know more about this position or to schedule an interview, please contact Vishal Patel vishal.npatelat)collabera.com 973-413-6570