Customer Service Representative (Level III)

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.  Position Details Job Title: Customer Service Representative (Level III) Industry: Banking and Finance  Location: 2565 W Chandler Blvd Chandler, AZ 85224 Duration: 8 months with possible extension Wok Hours: 40 hours a week Description • Assists customers with questions or issues regarding their accounts received via phone and/or correspondence • Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures • Uses computerized system for tracking, information gathering, and/or troubleshooting • May require advanced knowledge of the organization, products and/or services • Must have good communication and problem-solving skills • May research issues or transfer to a research function • May involve cross selling or up selling of other financial products • Handles customer calls with somewhat more complexity Requirement • Candidates MUST have a completed 4 year degree.  Highly prefer candidates that are:  • Accounting/Finance experience  • Highly motivated to build a career at Bank of America  • Able to work 40 hours per week (or more) To know more about this opportunity, please contact: Paul Aton 973-232-1097