Customer Service Representative // Memphis TN 38134

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com. Job Title :                              Customer Service Representative Job Location :                      1670 Century Gate Drive, Memphis TN 38134 Duration :                               6 Months Shift :                                      Mon - Fri between 8.00AM – 8.00PM Training :                                8.00AM to 4.30PM POSITION OVERVIEW · Receive and place telephone calls. Perform data entry and use software programs. · Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. · Must document all calls and evaluate each account to determine if further research is necessary. · Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner. · Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management. · Requires close attention to accuracy, performs independently, subject to practices and procedures. · Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. · Work to research and resolve problems in a timely manner. · Assist members in understanding and maximizing the use of their pharmacy distribution program. · Use computerized system to gather information and respond to questions. · Document issues and resolutions in a common database. · Escalate issues as necessary. Knowledge and Abilities: Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times If you are available and interested then please reply me with your “ Chronological Resume” and call me on (678)-405-3590 . Thanks & Regards, Ranadheer Murari | Team Recruitment | Mindlance, Inc. | W : 678 405 3590 ranadheerm@mindlance .com