Customer Service Representative (Onsite)

Come Work w ith Us!    Benefits Start Day 1 Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.   Ready to build a career? It’s time to look at Taylor.   Your Opportunity: Taylor Print and Service Solutions , a Taylor company, is looking for a new Customer Service Rep to join the team in office in Dayton, OH ! In this position, you would be responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met! Work Authorization : To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Responsibilities: Manage all written and verbal communication with customers on behalf of the company Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution Engage appropriate resources to assist or resolve service issues as necessary Understand and appropriately use the company pricing system and policies Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities Your Shift: Monday to Friday, 8:00am - 5:00pm (five days in office) You Must Have: High school diploma or equivalent in work-related experience 3 years of customer service industry experience Strong MS Office skills with emphasis on Excel and Outlook Ability to communicate effectively through verbal and written communication We Would Also Prefer: Print, marketing or promotional product experience Salesforce.com knowledge Advanced computer experience and ability to implement new technologies Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position.   T aylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.    Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.