Customer Strategy and Growth Consultant

Customer Strategy & Growth   Consultant     Practice:   Accenture Song  Service Areas of Work:   Customer   S trategy   & Growth   Consultant Career Level:   09 - Consultant  Location:  Dublin, Ireland   Years of Exp:  3 + years   About Accenture & Accenture Song   Accenture is a leading professional services company that   provides   a wide range of services including strategy and consulting, data and analytics,   technology   and operation services worldwide. With our thought leadership and culture of innovation, we apply industry   expertise , diverse skill sets and next-generation technology to each business challenge.     Accenture Song is our customer organisation and works   with clients across their marketing,   sales   and services function s . We   create growth through relevance for our clients and provide a creative playground of imagination   and   technology. The   Service Team   is part of   Accenture Song   and is dedicated to   helping clients define,   plan   and deliver changes that   impact   end customers and the front-office   including :     Moving organisations to a more customer-centric model   and c reating compelling customer propositions   Redefining customer journeys and personalising interactions using multi-channel strategies   Utilising the power of customer data to optimise customer engagements   Blending physical and digital engagement models to give customers a seamless service model   Using   new technologies   & platforms to deliver business and operating models change   About the Role   You'll   work within high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience and build lasting relationships.   Your   expertise   and skills should include the following focus areas :   AI   &   Digital Transformation :   Leveraging AI, automation, and emerging technologies to redesign customer experiences, improve operational efficiency, and unlock new sources of growth   Front-office operating model change for B2B and B2C organisations   Identifying   growth opportunities and shaping strategies to deliver them   Translating strategic vision into a clear roadmap for change   Designing customer-facing propositions, offerings, and pricing strategies   Supporting digital transformation delivery,   including building and tracking business cases   and measuring value through improved customer experience or reduced cost-to-serve   Customer-Centricity :   Supporting the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes   Customer-centric process redesign, using creativity and design thinking   Introducing new ways of working to client organisations   Leading and   facilitating   design workshops   Interpersonal Skills & Ways of Working :   Strong analytical, problem-solving, and communication skills   Experience managing risks and engaging senior stakeholders   Ability to work with diverse, cross-functional teams across all project stages, from proposal through to delivery   Familiarity with agile delivery and frameworks   Your experience:    3+ years’ experience in design and delivery of customer   impacting   transformations or front - office operating model change   Exposure to AI, automation, personalisation, or emerging technology-enabled transformation initiatives is desirable.   Design Thinking practitioner   Certification in Project Management desirable   Certification in Agile Methodologies desirable   Bachelor’s degree or equivalent experience in a related discipline   Experience in management consulting is highly regarded   Role benefits   Competitive base salary    E xtensive benefits package   including   pension, private health insurance, discounted gym membership   Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.    Flexible working arrangements can be discussed depending on the position.   Does this appeal to you? If so, we   want   to hear from you !   Apply using the following link:   If you have any   particular requirements   in the recruitment process, please let us know so we can   look into   any necessary adjustments .    C ontact us   at  [email protected]   Accenture is a global professional services company with leading capabilities in digital,   cloud   and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace   the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at  www.accenture.com .     About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our cul