Customer Strategy and Growth Manager

Customer St rategy &   G rowth   Manager   Practice:   Accenture Song Service Areas of Work:   Customer Strategy & Growth Manager Career Level:   07 - Manager   Location:   Dublin, Ireland   Years of Exp:   6+ years   About Accenture & Accenture Song   Accenture is a leading professional services company that   provides   a wide range of services including strategy and consulting, data and analytics,   technology   and operation services worldwide. With our thought leadership and culture of innovation, we apply industry   expertise , diverse skill sets and next-generation technology to each business challenge.    Accenture Song is our customer organisation and works   with clients across their marketing,   sales   and services function s . We   create growth through relevance for our clients and provide a creative playground of imagination   and   technology. The   Service Team   is part of   Accenture Song   and is dedicated to   helping clients define,   plan   and deliver changes that   impact   end customers and the front-office   including :     Moving organisations to a more customer-centric model   and c reating compelling customer propositions   Redefining customer journeys and personalising interactions using multi-channel strategies   Utilising the power of customer data to optimise customer engagements   Blending physical and digital engagement models to give customers a seamless service model   Using   new technologies   & platforms to deliver business and operating models change   About the Role   You'll   lead high-performing teams on large-scale transformation programmes, helping clients use leading technologies to improve customer experience, create measurable growth, and build lasting customer relationships.   We're   looking for a manager-level practitioner who can shape strategy, lead delivery, and build trusted relationships across client and Accenture teams . Your   expertise   and skills should include the following focus areas.   AI &   Digital Transformation   Identifying,   shaping   and delivering   AI-enabled opportunities to transform customer experiences, improve operational efficiency, and unlock new sources of growth   Leading front-office operating model change for B2B and B2C organisations, from strategy through to implementation   Identifying   growth opportunities, sizing value potential, and shaping client strategies to deliver them   Translating strategic vision into clear, prioritised roadmaps with accountable milestones, owners, and outcomes   Designing and quality-assuring customer-facing propositions, offerings, and pricing strategies   Owning digital transformation workstreams, including business case development, value tracking, risk management, and delivery of customer experience or cost-to-serve improvements   Customer-Centricity   Designing and leading   the delivery of AI-enabled customer engagement and personalisation solutions that enhance customer experiences and business outcomes   Leading customer-centric process redesign using creativity, design thinking, research insight, and commercial rigour   Embedding new ways of working in client organisations, including adoption planning, governance, and change enablement   Designing and   facilitating   senior stakeholder workshops that drive alignment, decision-making, and momentum   Interpersonal Skills & Ways of Working   Excellent analytical, problem-solving, storytelling, and executive communication skills   Proven experience managing risks, dependencies, budgets, and senior stakeholder relationships in complex delivery environments   Ability to lead diverse, cross-functional teams across all project stages, from sales and shaping through to delivery and value realisation   Strong familiarity with agile delivery, product-oriented ways of working, and transformation governance frameworks   Your experience:    6+ years’ experience in customer strategy, growth, service transformation, or front-office operating model change   Experience shaping or delivering AI-enabled transformation initiatives is desirable.   Track record   of leading teams or workstreams in the design and delivery of   customer-impacting transformation programmes   Experience developing client relationships, shaping proposals, contributing to business development, and supporting sales conversations   Design Thinking practitioner; certification in Project Management and/or Agile Methodologies desirable   Bachelor’s degree or equivalent experience in a related discipline   Experience in management consulting is highly regarded; manager-level consulting experience is preferred   Role benefits   Competitive base salary    Extensive benefits package including pension, private health insurance, discounted gym membership   Emergency caring facilities, and 2 days’ leave per year for charitable work of your choice.    Flexible working arrangements can be discussed depending on the position.   Does this appeal to you? If so, we want to hear from you!   Apply using the following link:   If you have any   particular requirements   in the recruitment process, please let us know so we can   look into   any necessary adjustments .    Contact us at  [email protected]   Accenture is a global professional services company with leading capabilities in digital,   cloud   and security. Combining unmatched experience and specialised skills across more than 40 industries, we offer Strategy and Consulting, Interactive,   Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and