Customer Success Manager Microsoft (German Speaker)

Position: Customer Success Manager Microsoft (German Speaker) Job Description: Arrow Enterprise Computing Solutions , a division of the Arrow Electronics Group (16,500 employees across 58 countries, with revenue of over $29 billion) , provides IT professionals (service providers, software vendors, and system integrators) with comprehensive technology solutions, along with training and services, in five main segments: servers, storage, and virtualization, networking and security, infrastructure software, and cloud solutions. As part of its growth, ARROW ECS is expanding its teams and seeking a Customer Success Manager Microsoft  About the Role In this role, you support the Microsoft / Cloud Inside Sales team both operationally and administratively with a focus on the ArrowSphere platform. The objective is to manage processes efficiently, provide optimal partner support, and ensure smooth operations. Your Responsibilities  • Review and validation of ArrowSphere orders (multi-vendor) • Error analysis, ticket creation, and coordination with account management • Validation of bill feeds and invoicing data • Proactive management of vendor renewals • Partner support (ArrowSphere, invoices, credit notes) • Escalation management • Independent work in the Microsoft Partner Center portal to manage partner and customer information • Close collaboration with Inside Sales and Operations teams • Salesforce queue management • Microsoft tenant transfer monitoring • Management of ArrowSphere user registrations Your Profile • Experience in customer service, inside sales, or IT business in general • Structured and detail-oriented working style • Strong communication and problem-solving skills • Ability to work independently and as part of a team • Basic understanding of cloud technologies (IaaS, PaaS, SaaS) • Fluent English & German speaking What is in it For You? Full Permanent contract, Social advantage: CNSS, CIMR, Health insurance. Very good working atmosphere in a team of passionate collaborators. Work culture where you can make an impact. Dynamic environment with a friendly work atmosphere. Interesting career development opportunities in a quickly growing environment. Working within an international organization, recognized worldwide in its sector. #LI-HL1 Do you see yourself as our future colleague? If yes – send us your application. PLEASE ATTACH YOUR RESUME IN ENGLISH Location: MA-Casablanca, Morocco (Boulevard Al Quods) Time Type: Full time Job Category: Sales