Customer Success Manager (Partner Management) - Korean Speaking

Role Overview   The Regional PM is responsible for executing partner outreach, supporting skilling initiatives, and maintaining operational excellence across engagement lifecycles. The role involves close collaboration with Partner Development Managers (PDMs), driving structured communication, supporting discovery and engagement calls, and ensuring accurate tracking and follow-ups.   This role is critical in enabling scalable partner skilling operations while ensuring high data quality, process compliance, and stakeholder alignment.   Key Responsibilities   1. Partner Engagement & Communication   Execute structured partner outreach including introductory emails and follow-ups (PDM & partner-led)   Maintain communication cadence across engagement stages (intro → discovery → post-engagement)   Ensure   timely   and professional responses to stakeholders   2. Stakeholder Collaboration   Coordinate with PDMs and internal stakeholders for alignment on partner progress   Schedule and support key calls:    PDM alignment calls   Partner discovery calls   Engagement calls   3. Account Research & Skilling Planning   Conduct partner account research to   identify   skilling opportunities   Support development of tailored skilling plans aligned to partner needs   Capture insights and translate into actionable recommendations   4. Engagement Lifecycle Management   Manage end-to-end partner engagement flow:   Outreach → Discovery → Engagement → Follow-up   Drive consistent follow-ups to ensure progress and closure   Maintain engagement momentum across partner accounts   5. Operational Excellence & Governance   Ensure tracker hygiene:    Accurate status updates   Alignment between comments and progress   Timely closure of activities   Support reporting, documentation, and administrative activities   6. Additional Support   Handle ad-hoc partner-related activities as   required   Support scaling of engagement activities across regions   Experience & Eligibility   3-5   years of experience in operations, partner engagement, or program coordination   Exposure to skilling programs, partner ecosystem, or customer engagement roles preferred   Strong communication   in Korean and English About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.