Customer Support Associate

As an  Accenture Flex  employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations. Providing quality customer service is at the core of our team’s goals. As a Customer Support Associate , you will assist in achieving team goals by answering questions for users and vendors with queries. Key Responsibilities: Address user queries by clarifying their root cause and educating users on how to effectively use the platform through chat, phone call or email Achieve daily targets and key performance metrics Deliver high-quality service by maintaining consistent customer satisfaction ratings, resolving cases efficiently, and using time productively Conduct outbound calls and assist end users across a variety of query types to drive high customer satisfaction Resolve issues quickly while remaining helpful and empathetic Proactively ask questions and maintain awareness of the client's business, operational activities, and team processes Communicate and escalate information appropriately to Team Leads, QAs, SMEs, and the Operations Manager Maintain professional interaction and communication both within the Accenture organization and with client contacts Role Requirements: This is an onsite position in San Antonio, TX. Applicants will be expected to relocate to and work in San Antonio, TX, and the pay range is set accordingly. Must be flexible to work any shift between 6:00 am - 2:00 am CT including weekends and holidays The role requires candidate pass an English assessment (written) with a minimum score of B2 Basic Qualifications: Minimum of 2 years of customer support experience via phone, chat, and/or email Preferred Qualifications: Strong communication skills, including the ability to understand complex information, communicate clearly, and produce detailed written responses Experience working in a metrics-driven environment Experience managing multiple customer interactions across communication channels ​#LI-NA-FY25 Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/15/2026. Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location                                Hourly Salary Range California                                           $22.68 to $22.68                                          Cleveland                                           $22.68 to $22.68                                          Colorado                                            $22.68 to $22.68                                          District of Columbia                         $22.68 to $22.68 Illinois                                                 $22.68 to $22.68 Maine                                                $22.68 to $22.68 Maryland                                            $22.68 to $22.68 Massachusetts                                 $22.68 to $22.68 Minnesota                                          $22.68 to $22.68 New York                                           $22.68 to $22.68 New Jersey                                        $22.68 to $22.68 Virginia                                               $22.68 to $22.68 Washington                                       $22.68 to $22.68 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   What We Believe   We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.  Read more here   Requesting An Accommodation   Accenture is committed to providing equal employm