Customer Support Manager

About Us At Reboot Staff, we specialize in empowering businesses by providing top-tier staffing solutions and operational support. With a focus on professionalism, innovation, and integrity, we are committed to helping companies thrive by connecting them with reliable administrative talent. We believe that excellence starts at the front desk — and we’re looking for someone who shares that belief. Job Description We are seeking a dedicated and experienced Customer Support Manager to lead and elevate our support operations. You will oversee a team of customer service representatives, develop customer support strategies, and ensure a high standard of service delivery across all channels. This is a leadership role requiring excellent communication, analytical skills, and a passion for customer satisfaction. Responsibilities Lead, coach, and manage the customer support team Develop and implement efficient support procedures and service standards Monitor performance metrics and provide actionable insights Resolve complex customer issues and escalate when necessary Collaborate with other departments to improve customer experience Recruit, train, and onboard new support staff Maintain accurate records of customer interactions and performance reports Conduct regular team meetings and provide continuous feedback Qualifications Proven experience as a Customer Support Manager or similar role Excellent leadership and interpersonal skills Strong problem-solving and decision-making abilities Familiarity with support software and CRM systems Ability to analyze performance data and identify areas for improvement Bachelor’s degree in Business Administration, Communications, or related field preferred Outstanding verbal and written communication skills Ability to manage multiple priorities in a fast-paced environment Benefits Competitive salary: $63,000 - $69,000 per year Health, dental, and vision insurance Paid time off and holidays Professional development and growth opportunities Supportive and collaborative work environment Retirement plan options Flexible working hours