Customer Support Specialist

About Us At Hype Tier , we are committed to elevating business performance through strategic communication, client-focused service, and operational excellence. Based in Atlanta, GA, we pride ourselves on building long-lasting relationships with our partners and delivering exceptional results across industries. Our team thrives in a culture of innovation, collaboration, and continuous growth. Job Description Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and live chat Troubleshoot product or service issues and offer effective solutions Maintain accurate records of customer interactions and transactions Collaborate with internal teams to escalate and resolve complex problems Follow up on customer feedback to ensure satisfaction and retention Contribute to knowledge base documentation and continuous improvement processes Qualifications High school diploma or equivalent; Bachelor’s degree preferred 1+ year of experience in customer service or support roles Strong verbal and written communication skills Ability to multitask and manage time efficiently Proficiency with CRM tools and Microsoft Office Suite Problem-solving mindset with attention to detail Benefits Competitive salary ($60,000 - $67,000 per year) Opportunities for professional growth and internal advancement Comprehensive training and onboarding Supportive team environment and leadership Health, dental, and vision insurance Paid time off and holidays