Data & Automation Analyst

Join rater8, voted a Great Place to Work™ by its employees since 2022! rater8 is the healthcare industry’s leading reputation management platform, and DataLabs is where that advantage is built. DataLabs is our analytics and innovation team — turning millions of proprietary patient-feedback data points into insights that make rater8 the definitive thought leader in healthcare reputation. This is the role that does the core analytical work that makes those insights possible. As our Data & Automation Analyst, your primary specialty is analysis: mining rater8’s proprietary dataset to surface validated, decision-ready findings, proactively uncovering novel insights worth reporting on, and serving as the team’s analytical check before we act on the data. Beyond analysis, you’ll put that data to work building AI-powered automations that turn insights into personalized outreach and reporting, supporting marketing in crafting case studies and email campaigns. You bring the technical foundation and the judgment; marketing owns design, copy, and positioning. The ideal candidate has a strong technical foundation in Python and SQL, genuine curiosity about AI, and the business acumen to turn analysis into clear, defensible recommendations. If you’re a self-starter who loves solving problems at the intersection of data, automation, and real-world impact, this role was built for you. What you’ll do Data Analysis & Reporting (Primary Specialty) Serve as the team’s analytical check: stress-test findings, flag what does not hold up, and separate signal from noise so that only validated insights drive decisions. Execute quantitative analysis of large datasets to uncover key market trends, customer behavior patterns, and competitive intelligence to drive business strategy for DataLabs. Proactively mine rater8’s proprietary dataset to surface novel, defensible findings that go beyond the analyses other teams request, turning them into case studies, original reports, and thought leadership. Validate and quality-check reports and analytical outputs before they ship, including our AI-assisted (RAD) reports, confirming the data and methodology hold up. Write and enrich rater8’s database documentation so the dataset stays well understood, trusted, and reusable across teams. AI Automation & Marketing Execution Build and run our data-driven outreach engine: AI-powered, personalized email workflows that turn analysis like prospect Visibility Scores and patient sentiment into targeted campaigns, with marketing owning the design, copy, and positioning. Implement and maintain API integrations (GPT, Azure OpenAI) within marketing automation tools to scale personalized outreach and reporting. In partnership with the marketing team, translate data-driven insights into actionable marketing assets, contributing to calls-to-action (CTAs) and landing page content and coordinating with Web Development to maximize conversion rates. Integration & Implementation Serve as a technical resource for other departments, assisting in the design, modeling, and implementation of general business process automation improvements, potentially involving non-DataLabs systems or workflows. Assist in testing and validation of newly deployed solutions to ensure they meet both business needs and technical requirements across different teams. Provide ongoing technical support and updates to documentation as projects evolve and systems change. Enable and upskill other teams to build and own their own automations, focusing on teaching and handing off rather than permanently maintaining workflows for them. Project Management Lead DataLabs projects from ideation through analytical testing and production deployment, ensuring alignment with measurable business impact. Proactively engage with stakeholders across departments to identify high-impact opportunities, gather detailed requirements, and present findings, recommendations, and technical documentation. Support overall project management activities by tracking project progress, risks, and issues, coordinating execution with measurable business impact. Coordinate the production and delivery timeline for strategic content assets, such as whitepapers and reports, by liaising with data analysts, writers, and marketing teams to ensure data accuracy and timely publication. Process Mapping & Improvement Review, analyze, and model business processes and information flows. Develop process maps and flowcharts to represent current and future state workflows, particularly those leveraging AI/automation. Design and develop production-ready process improvements, focusing on sustainability, scalability, and measurable reduction in business inefficiency. Maintain comprehensive technical documentation, process maps, and data flow diagrams for all workflows and systems. Other Duties as Assigned Who You Are You are intellectually honest and care more about presenting an airtight analysis than proving your hypothesis. You push back on shaky data, ask hard questions, and will not let bad assumptions slide. You are also a builder: you do not just identify problems, you design the solution, ship it, and make sure it holds. You are comfortable moving between deep analytical work and hands-on technical execution, and you communicate clearly to people who do not share your technical background. And you are genuinely excited about AI, not because it is trendy, but because you see exactly how to put it to work. What you’ll bring Bachelor’s degree in a quantitative field such as Computer Science, Data Analytics, Statistics, Business Administration, or Finance. 2 to 4 years of experience in a role such as Business Analyst, Project Coordinator, or Data Analyst, where aptitude and a self-starter mentality were key to success. Proficiency in Python programming (comfortable writing scripts, working with APIs, and building backend systems) and working knowledge