Deployment Lead

Project Role : Deployment Lead Project Role Description : Plan and lead the execution of a comprehensive deployment plan, including work planning, scheduling, budgeting, metrics, training, pilots, and resources. Collaborate with all project teams to manage interdependencies, ensure alignment between all deployment-related activities, and monitor & control progress through the deployment plan. Must have skills : ServiceNow Customer Service Management (CSM) Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking an experienced ServiceNow Customer Service Management (CSM) professional to design, implement, configure, and support CSM solutions on the ServiceNow platform. The ideal candidate will work closely with business stakeholders to enhance customer support operations, automate workflows, improve case resolution, and deliver seamless omnichannel customer experiences. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Lead the design and implementation of complex software components to meet business objectives. - Facilitate knowledge sharing and mentoring within the team to foster professional growth. - Coordinate cross-functional efforts to ensure alignment and timely delivery of project milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Customer Service Management (CSM). - Strong experience in customizing and extending ServiceNow applications to meet unique business requirements. - Ability to work with APIs and integrate ServiceNow with other enterprise systems. - Familiarity with scripting languages and automation within the ServiceNow platform. - Experience in agile software development practices and continuous integration/continuous deployment pipelines. Additional Information: - The candidate should have minimum 7.5 years of experience in ServiceNow Customer Service Management (CSM). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at   www.accenture.com   Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.