Deputy Chief Information Officer

JOB LOCATION 15151 E Alameda Pkwy Aurora, Colorado 80012-1555 Cit y  of Aurora ,  Colorado It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of:   Integrity ,   Respect, Professionalism , and   Customer Service , and we welcome all who share these values to apply. Why Work for Aurora? Make a difference in the lives of real people every day Diverse community Competitive total compensation package Well-Funded General Employees Retirement Plan Light rail station minutes away On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement Access to innovation workspaces PRIMARY DUTIES & RESPONSIBILITIES Anticipated Hiring salary: $164,000.00 - $205,000.00/year     Salary to be commensurate with experience.    Deadline to apply: August 12, 2026 (This position is subject to close once a qualified pool of applications has been obtained)   OVERVIEW OF   JOB   The City of Aurora is seeking a Deputy Chief Information Officer to provide operational leadership, organizational stability, and management oversight across the City’s technology environment.   Reporting to the Chief Information Officer, the Deputy CIO oversees the managers responsible for P roject and Program Management,   Technical Infrastructure, and   Software Solutions . This role ensures that each division delivers reliable, secure, transparent, and customer-focused technology services that support City operations and   the   community.   The Deputy CIO will lead day-to-day IT operations, strengthen service delivery, improve operational reporting, support technology governance, and help advance the department’s next phase of organizational maturity. This includes process refinement, workforce development, operational accountability, resource planning, and continuous improvement across IT.   This position serves as a key member of the IT leadership team and   will   serve as acting CIO when designated.   PRIMARY DUTIES & RESPONSIBILITIES    Operational Leadership   Oversee daily IT operations and project execution across assigned technology divisions, including   Project   and   Program Management,   Technical Infrastructure, and   Software Solutions .   Provide operational leadership across   those divisions and functions .   Monitor and report on incidents, service requests, and operational performance to ensure timely resolution, transparency, and accountability.   Ensure tickets are   addressed within the established Service Level Objectives.   Ensure Priority Incidents and Major Incidents are triaged, supported, communicated, resolved, and documented appropriately, including After Action Review documentation when required.   Identify recurring issues, coordinate root-cause analysis, and work with division managers to develop corrective actions, implementation plans, and measurable improvements.   Coordinate the development and improvement of operational reports, dashboards, metrics, and performance measures used to evaluate service delivery and identify improvement opportunities.   Recommend adjustments to Service Level Objectives, operating procedures, and performance metrics when data or business needs indicate change is required.   Coordinate internal change management, communication, and training activities to support successful technology adoption and operational consistency.   Partner with the CIO to support execution of the City’s strategic priorities and department-level objectives.   Partner with the Chief Information Security Officer to incorporate security best practices into operations, projects, technology decisions, and service delivery using security-by-design principles.   Establish clear operating expectations for division managers and ensure consistent accountability for service delivery, project execution, reporting, staff development, and adherence to approved policies and standards.   Governance, Standards, and Planning   Oversee the development, implementation, and continuous improvement of IT operational policies, procedures, standards of practice, and governance processes.   Ensure each division aligns quarterly plans, initiatives, and resource commitments with City priorities and IT department objectives.   Coordinate resource tracking, capacity planning, and forecasting across divisions to ensure staffing, skills, and available capacity align with prioritized demand.   Collaborate with division managers to identify upcoming budgetary needs, operational risks, staffing requirements, vendor dependencies, and technology lifecycle requirements.   Support IT financial administration through budget planning, budget execution, forecasting, and review of technology-related expenditures.   Support vendor management activities, including contract reviews, performance discussions, renewals, negotiations, and service accountability.   Represent the IT Department on City and partner committees as designated by the CIO.   People and Culture   Lead, coach, and develop the managers responsible for   Project and Program Management , Technical Infrastructure, and   Software Solutions .   Foster a collaborative, accountable, service-oriented, and improvement-focused culture across IT.   Strengthen cross-division coordination to reduce silos, improve communication, and support shared ownership of outcomes.   Recommend and coordinate recurring professional development, technical training, leadership deve