Desktop Support Technician

About Us From inception to commissioning and beyond, we offer complete mechanical contracting and energy services solutions. Our expertise includes design-assist, HVAC, plumbing, sheet metal, and process piping construction for semiconductor, data center, healthcare, biotech, water treatment, power generation, and other facilities. Job Summary Job Title:       Desktop Support Technician Location:       Tempe, Arizona Reports to:    IT Manager ABOUT US University Mechanical & Engineering Contractors (UMEC) is a wholly owned subsidiary of EMCOR Group. Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, operations and maintenance. UMEC is a full-service mechanical contractor serving the western United States. UMEC designs, builds and commissions mechanical systems, including heating, ventilating and air conditioning (HVAC), plumbing and piping systems for commercial, institutional, high tech, industrial and military clients. SUMMARY University Mechanical & Engineering Contractors, Inc. is currently looking for a Desktop Support Technician for our Tempe, AZ location. The Desktop Support Technician is responsible for addressing user tickets regarding hardware, software, and networking issues.   ESSENTIAL DUTIES & RESPONSIBILITIES Maintain and administer mobile devices, including both Apple and Android devices. Install, configure, maintain, and upgrade Microsoft Windows operating systems and applications and other systems as appropriate. Documenting standards and procedures, maintaining inventory of technological devices, working with outside vendors. The job requires flexibility to coordinate with other schedules and may occasionally require work after normal business hours. Depending on the layout of the business, significant physical activity is also potentially necessary. Perform other duties as assigned. Address user tickets regarding hardware, software and networking (troubleshoot networking issues, software conflicts, hardware issues, process user moves and changes) Guide users with step-by-step instructions (help create technical documentation and manuals) Follow up with internal customers to ensure workstations are functional (validate the mounted drives are available, printer services are working, email is available) Conduct remote troubleshooting (ask targeted questions to diagnose problems, test alternative solutions until issue is resolved, direct unresolved issues to the next level of support personnel, record technical issues and solutions in logs) PREFERRED EDUCATION and/or EXPERIENCE  Associate degree and/or 2 years of experience as a Desktop Support Technician or similar role (High School diploma or GED required) Demonstrated Windows computer skills/experience. Able to work scheduled work hours. Microsoft Certifications preferred. COMPUTER SKILLS Must demonstrate Windows computer skills/experience Microsoft Certifications preferred REQUIRED ATTRIBUTES: The requirements listed below are representative of the characteristics and demonstrated capabilities sought to perform the job successfully. Must demonstrate integrity, honesty, professionalism, and commitment to company values. Must be self-motivated and able to work efficiently in a fast-paced environment. Must have excellent organizational, communication, strategic, technical, analytical, problem-solving, and multi-tasking skills. Must have the ability to communicate in both oral and written forms with all levels of management Must have high standards of quality with attention to detail. Must have the ability to work independently and as a team on projects. Must build positive working relationships with multiple levels of employees, management, suppliers, and customers. Must have demonstrated ability to perform basic business mathematical functions. Must interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must comply with all operating policies, procedures, plans, and programs. Must demonstrate knowledge of networking concepts like DNS, TCP/IP, and others Experience with VMWare and server knowledge a plus Language Skills Must have the demonstrated ability to effectively communicate in English, cooperate, and collaborate with multiple levels of customer, employees, unions, government agencies, vendors and suppliers, and other contractor organizations.   PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to commute to construction job site locations and navigate around construction job site locations. In addition, this position will require occasional night and weekend shifts WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and is also required to travel to construction job site locations as needed. While visiting job site locations, the emplo