DevOps Engineer 2

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary The DevOps Engineer II is a mid-level engineering position responsible for designing, implementing, and supporting automation, deployment, monitoring, and operational reliability across cloud and hosted application environments. This role partners closely with software engineering, site reliability, security, and infrastructure teams to improve continuous integration and continuous delivery processes, infrastructure automation, platform operations, and service resilience.  The successful candidate will demonstrate solid hands-on experience with DevOps practices, cloud infrastructure, systems administration, automation, and troubleshooting, along with the ability to work independently on moderately complex technical efforts. This position is intended for engineers who have moved beyond foundational support responsibilities and are expected to drive platform reliability and efficiency by applying AI across CI/CD, observability, incident response, and infrastructure operations—optimizing builds and pipelines; detecting and diagnosing failures faster; using predictive insights to spot anomalies and bottlenecks; and recommending cost and resource utilization improvements.  What Your Impact Will Look Like Own and support software delivery activities, including build, deployment, release, and environment management processes across multiple applications and infrastructure environments.  Design, maintain, and improve CI/CD pipelines used to build, test, secure, and deploy applications with greater efficiency and consistency.  Provision, configure, and maintain infrastructure in cloud and hosted environments using automation and infrastructure as code practices.  Troubleshoot and resolve application, deployment, infrastructure, and environment issues with limited supervision, including participation in incident response and root cause analysis.  Monitor system health, review logs and telemetry, and implement improvements in reliability, performance, scalability, and operational efficiency.  Contribute to standardization of engineering practices, reusable automation, deployment patterns, and operational runbooks.  Collaborate across engineering, support, operations, and security teams to resolve issues, support releases, and improve platform and delivery processes.  Apply established security, compliance, and operational standards in all engineering activities and identify opportunities to strengthen controls and reduce risk.  Participate in operational support and on-call activities, and take ownership of assigned issues through resolution and follow-through.   Provide guidance to more junior engineers through knowledge sharing, documentation, and day-to-day technical collaboration.  You Will Love This Job If You Have Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.  Professional experience in DevOps, platform engineering, systems engineering, cloud infrastructure, or a related engineering discipline.  Demonstrated working knowledge of DevOps concepts, including CI/CD, automation, infrastructure as code, cloud operations, release management, and system reliability.  Experience with Linux and/or Windows administration, scripting, source control, cloud platforms, and troubleshooting in production or pre-production environments.  Practical experience with containers, infrastructure as code, monitoring, logging, and operational support processes.  Ability to work independently on assigned tasks and projects, manage competing priorities, and deliver reliable results in a fast-paced engineering environment.  Effective written and verbal communication skills and the ability to collaborate across technical teams while clearly communicating technical issues, risks, and recommendations.  Demonstrated accountability, sound judgment, attention to detail, and commitment to operational excellence and continuous improvement.  Ability to use approved AI-enabled tools responsibly to improve productivity, support troubleshooting, enhance documentation, and assist engineering workflows.  Engineers are expected to incorporate AI-enabled tools into day-to-day engineering practices as a standard first approach to improve efficiency, troubleshooting, documentation, and workflow speed and structure effective prompts and task flows while ensuring all outputs are reviewed and aligned with security, compliance, and quality expectations.  Career Growth and Work Environment  This is a mid-level individual contributor position intended for enginee