Digital Workplace & Microsoft 365 Third Line Engineer

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.  With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.  As a Digital Workplace & Microsoft 365 Third Line Engineer , you will play a critical role in ensuring the stability, security, and continuous improvement of Arxada’s Digital Workplace ecosystem. Acting as a senior technical escalation point, you will lead the resolution of complex cross‑platform issues and drive sustainable service improvements across Microsoft 365 and identity services. Working in a collaborative, fast-paced environment, you will partner closely with teams across Identity & Access Management, End User Computing, Security, and Infrastructure to deliver seamless and secure user experiences. This role offers the opportunity to drive automation, strengthen governance, and implement modern workplace solutions that enable the business to operate efficiently and securely. If you are motivated to take ownership, solve complex challenges, and go beyond in delivering value, this role will allow you to make a meaningful impact at scale. Essential Job Functions: Provide third-line support for complex Microsoft 365 and Digital Workplace incidents, acting as the escalation point for high-impact issues Lead problem management activities, including root cause analysis, trend identification, and implementation of permanent fixes Administer, maintain, and optimise Microsoft 365 services, ensuring stability, performance, and service health Investigate and resolve cross-platform issues across identity, device compliance, access controls, collaboration tools, and endpoint management Manage and enhance identity and access services (Entra ID and Active Directory), including authentication, RBAC, and lifecycle processes Implement and support security, compliance, and governance controls including Conditional Access, MFA, DLP, and audit policies Drive automation and efficiency improvements using PowerShell, Microsoft Graph, and related tools Collaborate with internal teams and external vendors to resolve complex issues and improve service delivery Qualifications & Experience: 5 years experience in a third-line or senior support role within Microsoft 365 and Digital Workplace environments Strong hands-on expertise in Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Entra ID Broad understanding of Active Directory, IAM, endpoint management, security, and infrastructure services Demonstrated experience managing identity and access controls such as MFA, Conditional Access, RBAC, and privileged access Strong problem-solving skills with experience in root cause analysis and reducing recurring incidents Practical knowledge of Microsoft 365 security, compliance, governance, and Zero Trust principles Experience with automation tools such as PowerShell and Microsoft Graph Excellent communication, stakeholder management, and documentation skills, with awareness of ITIL-based service management Arxada has world class offering in two distinct areas: Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection. Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications. Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law. #LI-BR1 IN02