Director, AI Transformation & Strategic Operations

The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. Job Summary Granicus is looking for a “roll up your sleeves” Director of AI Transformation & Strategic Operations, to help turn AI into measurable operating impact across the company.   The role is designed for a former management consultant who has moved into or is looking to move into an operating role and wants to lead AI-enabled transformation inside a scaled SaaS business. You will work directly with senior leaders across Sales, Customer Success, Support, Product, Engineering, Finance, and Operations.   You will partner closely with the internal AI Engineering team. You will also lead a small team of high-caliber analysts, helping them structure work, develop recommendations, and execute transformation initiatives across the company.   This role reports to the Head of Corporate Strategy & Transformation and includes regular interaction with the executive leadership team and offers exposure to the board. For the right person, it is a career accelerant into broader operating leadership.   What Your Impact Will Look Like Lead AI transformation workstreams across functions  Partner with senior executives to identify, size, prioritize, and execute AI-enabled opportunities that improve productivity, revenue growth, customer experience, quality, cycle time, and operating leverage   Lead a small team of analysts / internal consultants, providing coaching, problem-structuring support, analytical guidance, and day-to-day workstream leadership   Understand how work actually gets done, including systems, handoffs, judgment points, bottlenecks, and manual work   Translate ambiguous business problems into clear opportunity assessments, business cases, workflow designs, requirements, success metrics, and implementation plans   Partner with AI Engineering to design, pilot, and scale AI-powered workflows  Serve as a translator between business and technical teams, ensuring AI use cases are feasible, valuable, adopted, and tied to measurable business outcomes   Own value realization by defining KPIs, tracking impact, and communicating outcomes  Build executive- and board-ready materials that synthesize findings, frame decisions, and communicate progress   Partner with Legal, Security, IT, and Engineering to ensure AI-enabled workflows meet governance, risk, and compliance requirements   You Will Love This Job If You Have 7+ years of experience, including 3+ years in management consulting and ideally experience in an operating role at a technology company   Strong preference for candidates who began their career in management consulting or a similarly rigorous problem-solving environment   Experience managing analysts preferred; formal people management experience helpful but not required   Strong structured problem-solving skills  Strong analytical and quantitative skills; comfortable building business cases, capacity models, defining KPIs, and measuring business impact   Ability to translate between business and technical teams; does not need to have formal Product Management experience, but must be comfortable partnering with engineering and business systems teams   Strong executive communication skills; ability to create clear, decision-oriented materials for senior operators and board members   Candidates should bring a consulting-style problem-solving toolkit and the ability to drive work from ambiguous problem definition through implementation and measurement   Pay Range USD $150,000.00 - USD $200,000.00 /Yr. About Us Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit! Security and Privacy Requirements Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. The Team We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to bea part of our journe