Director, Client Success - West Coast

Thank you for considering Progyny! We are   seeking   a strategic and results-driven Director of Client Success to oversee relationships for our large and strategic employer clients. In this role, you will ensure exceptional service, drive measurable value, and foster long-term partnerships. You will collaborate with internal teams and work closely with external stakeholders, managing   expectations   and   identifying   opportunities for client satisfaction and growth.    This position requires 25% travel and is open to candidates  that are based on the West Coast.   What   you’ll   do…    Client Value and Insights: Present clear, data-driven value stories that   demonstrate   solution performance and uncover actionable insights for key clients.    Strategic Communication: Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants.    Data-Driven Planning: Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs.    Account Retention and Growth: Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships.    Executive Collaboration: Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction.    Relationship Management: Build and   maintain   strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant.    Problem-Solving: Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions.     Performance Metrics: Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success.    Frequent Client Interaction: Conduct regular virtual and in-person meetings with clients and consultants to   align on   goals, address challenges, and   maintain   strong relationships.    Travel: Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction.    About you...   Experience: 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries.    Client Management Expertise: Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth.    Cross-functional Collaboration:   Demonstrated   ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes.    Negotiation and Influence: Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively.    Communication Excellence:   Expertise   in presenting complex information and insights in ways that resonate with diverse audiences.    Analytical Acumen: Strong financial and problem-solving skills to drive data-backed decisions and client ROI.    Project Management: Proven ability to define goals, create action plans, and deliver results in a dynamic environment.    Adaptability: Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization.    Geographic Flexibility:   Located on the West Coast Please note:   Progyny is unable to provide visa sponsorship for this position. Candidates must   be authorized to   work in United States without the need for sponsorship, now or in the future.     About Progyny:        Progyny (Nasdaq:   PGNY ) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health   plans   and benefit   purchasers.   We envision   a world where everyone can realize   dreams   of family and ideal health. Our outcomes prove that comprehensive,   inclusive   and intentionally designed solutions simultaneously   benefit   employers,   patients   and physicians.    Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives   optimal   clinical outcomes; and reduces healthcare costs.     Our mission is to empower healthier, supported journeys through transformative fertility, family   building   and women’s health benefits.     Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit   www.progyny.com .    Our   perks :      Family friendly benefits: Paid family and parental leave,   preconception ,   fertility   and family building benefits (including egg freezing, IVF, and adoption support), family   and pet   care fund ,   and   Parents’   Employee Affiliation Group     Menopause and midlife care   Health, dental, vision and life insurance options for employees and family     Free in-person, virtual and text-based mental   health   and wellness support     Paid time off, including vacation, sick leave, personal   days   and summer flex time     Company equity     Bonus program     401(k) plan with company match   Access to on-demand legal and financial advice      Learning and development programs to help you grow professionally and a mentorship program   Company social events  to include annual volunteer day and donation matching   Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office    In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is:   $