Director, Innovation & PMO

Empower Pharmacy is a visionary healthcare company dedicated to making quality, affordable medication accessible to millions of patients nationwide. As the nation’s most advanced 503A compounding pharmacy and FDA-registered 503B outsourcing facility, we’re redefining what’s possible in personalized medicine and pharmaceutical manufacturing. We’re proud to be recognized as one of Houston’s fastest-growing private companies and ranked #116 in Healthcare & Medical on the Inc. 5000 List for 2025. Our strength is built on four core values: People, Quality, Service, and Innovation. Guided by these principles, we’ve created a uniquely integrated healthcare platform powered by advanced technology, operational excellence, and a relentless commitment to patient care. From manufacturing and quality control to distribution and customer experience, our teams work together to raise industry standards, expand access to critical medications, and improve outcomes for patients and providers across the country. At Empower, joining our team means more than starting a new role. It means becoming part of a mission-driven organization that’s transforming healthcare at scale. We invest deeply in our people, encourage bold thinking, and create opportunities for growth, leadership, and innovation at every level. Your ideas matter here, your development is supported, and the work you do has a direct impact on the lives of millions. If you thrive in a fast-moving, purpose-driven environment where innovation, collaboration, and ambition come together, Empower Pharmacy is the place for you. Let’s transform healthcare together. POSITION SUMMARY The Director of Innovation & PMO owns the structure, velocity, and strategic ambition of the Marketing function at Empower Pharmacy. This role sits at the intersection of AI-enabled innovation, structured program management, and marketing experimentation. It exists to ensure the Marketing team executes against the highest-priority initiatives with rigor, consistently incubates ideas that drive incremental revenue, and launches programs that improve customer experience and brand performance. This leader will build and govern the Marketing PMO, drive adoption of AI tools that improve speed and productivity across the team, and lead the design and launch of marketing experimentation programs. They report directly to the CMO and act as a force multiplier across brand, campaigns, content, demand generation, product and channel strategy. The right candidate thinks in systems, executes with urgency, and has the commercial instincts to distinguish between experimentation for its own sake and innovation that moves the business forward. This role has no direct reports at launch but is expected to build and lead a team as the function matures. RESPONSIBILITIES Marketing PMO and Program Governance Portfolio Ownership: Build and manage the Marketing PMO from the ground up. Own the full lifecycle of marketing initiatives—from brief through post-launch review. Maintain a live portfolio view that enables the CMO to prioritize, deprioritize, and redeploy resources in real time. Roadmap Planning: Translate CMO directives and marketing strategy into time-bound, cross-functional roadmaps with clear ownership, milestones, and escalation protocols. Ensure the team is always working on the highest-leverage activities. Cross-Functional Coordination: Serve as the integration point across Marketing disciplines and key stakeholder functions including Sales, Product, Customer Success, Legal, Regulatory, and Medical. Drive shared accountability and resolve misalignment before it creates execution risk. Marketing Innovation and Experimentation Innovation Pipeline: Build and steward the Marketing experimentation pipeline. Identify, evaluate, and advance ideas that improve revenue generation, customer acquisition, retention, or brand performance. Own the go/no-go framework for what gets resourced and launched. Program Incubation: Design and launch structured marketing experimentation programs. Run experiments end-to-end when speed requires it; hand off to team members for scale when the model is proven. Ensure every program has a clear hypothesis, success metric, and decision point. Channel Innovation: Identify emerging channels, campaign formats, and audience strategies that Empower has not yet activated. Bring structured test plans, not opinions. Convert what works into repeatable playbooks. AI-Enabled Innovation AI Workflow Design: Lead the identification and adoption of AI tools that make the Marketing team faster, more effective, and higher quality in their output. This includes generative AI for content and copy, AI-assisted campaign analytics, and automation of repeatable tasks across projects and programs. Build internal playbooks for responsible and compliant AI use in a regulated environment. Performance Infrastructure: Build dashboards, KPIs, and reporting cadences that give the CMO and marketing leadership real-time visibility into campaign performance, pipeline influence, and channel effectiveness. Make data the default language of the team. Capability Building: Evaluate, implement, and scale AI tools across the Marketing function. Develop team fluency in AI-assisted workflows and establish governance standards that ensure compliant, effective use across all marketing programs. Strategic Leadership and Planning CMO Alignment: Act as a force multiplier for the CMO by translating strategic vision into executable plans with clear owners, timelines, and success metrics. Surface risks and tradeoffs early to enable proactive decision-making. Resource Prioritization: Maintain visibility into team capacity and initiative load across the marketing portfolio. Enable real-time reallocation of resources toward the highest-impact programs and away from lower-priority work. Team Development: This role launches as an individual contributor but is expected to