Director of Clinical Admissions

Why Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role As Director of Clinical Admissions, you will build, grow, and lead the clinical team that serves as the front door to treatment at Charlie Health. You will hire, develop, and performance-manage a team of Clinical Admissions Managers, Leads, Therapists, and Associates—providing the clinical supervision, coaching, structure, and accountability they need to do their best work as they guide prospective clients and families into care. You will own the clinical integrity of the admissions process: overseeing intake and assessments for our national virtual intensive outpatient programs (IOPs), auditing documentation to the highest standard, and leading the change management work to design, roll out, and scale the processes, policies, and procedures that keep admissions compliant, consistent, and compassionate as both the team and client volume grow. As one of two Directors of Clinical Admissions, you’ll partner closely with your counterpart and across departments—including Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review—to ensure clinically appropriate admissions and effective, consistent team performance. This role is ideal for an experienced, independently licensed clinician and people leader who can grow a team, grow admissions, and continuously improve how that team performs—all while keeping clients safe, seen, and supported from the very first conversation. Responsibilities People leadership & team development Build, grow, and lead a high-performing clinical admissions team—recruiting, hiring, and onboarding Clinical Admissions Managers, Leads, Therapists, and Associates to keep pace with admissions growth Provide individual and group supervision to a team of masters-level clinicians, promoting growth and development Set clear goals and expectations, monitor performance against metrics, and performance-manage the team through coaching, feedback, and accountability Develop and coach managers and leads, strengthening their ability to lead, develop, and performance-manage their own teams Foster a culture of engagement, retention, and sustainability across a remote team working in an emotionally demanding environment Assign treatment team members and group schedules while informing staff of new admissions Intake, assessment & level-of-care determination Oversee intake and assessments of prospective clients for national virtual intensive outpatient programming Lead and support the team of managers, therapists, and associates in converting prospective clients to care—confirming clinical fit and, when clients are appropriate, getting them scheduled into programming as quickly as possible Ensure completion of HIPAA-compliant virtual biopsychosocial assessments for adolescents, young adults, and adults with various mental health concerns Determine appropriateness and fit for the virtual intensive outpatient program (IOP) level of care, and equip the team to make consistent, accurate fit decisions Drive speed to admit by minimizing the time from assessment to a scheduled start so clients can begin care without delay Construct provisional mental health diagnoses utilizing DSM-5-TR criteria Identify and connect with appropriate staff when crisis intervention, a safety assessment, or a higher level of care (HLOC) is needed during the intake process Model and coach personable, competent communication that builds rapport with clients in a compassionate, inclusive, and professional manner Ensure programming information is presented thoroughly and supportively to help clients gain access to care Quality, documentation & compliance Complete monthly chart audits to ensure compliance and quality assurance Document client information in accordance with regulatory standards using the electronic medical record Change management, process improvement & cross-functional collaboration Lead change management initiatives, driving the smooth rollout and adoption of new processes, workflows, and policies across the admissions team Build, refine, and scale admissions processes that improve speed, quality, consistency, and conversion as the team and client volume grow Monitor team and funnel performance, identify bottlenecks, and implement improvements that raise both clinical quality and operational efficiency Partner across departments to ensure clinically appropriate admissions and effective team performance, aligning closely with your fellow Director of Clinical Admissions Collaborate with Clinical Leadership, Admissions, Compliance, Revenue Cycle Management, and Utilization Review to identify opportunities for growth while developing, enhancing, and delivering policies and procedures that improve the quality of the client experience and increase the efficacy of the admission process Ensure the completion of projects and initiatives that better