Director, People Operations

Position Summary Director, People Operations Amerit Fleet Solutions, one of the leading fleet maintenance companies in North America, is seeking an experienced, inspired, and mission-driven leader to join our growing People team. Position Overview The Director, People Operations leads the operational foundation of the People function at scale, owning the execution and continuous improvement of service delivery, intake governance, systems, process discipline, compliance operations, employee lifecycle processes, HR data integrity, vendor governance, and operational reporting. Reporting to the AVP of People Operations, this role translates the broader People Operations strategy into scalable operating models, standards, workflows, metrics, and team execution. The Director leads the HR Support group, HRIS, and Enablement ensuring these functions operate as an integrated, well-governed organization. This is a People Operations leadership role that combines operational design with disciplined execution. The Director brings rigor to service delivery, employee lifecycle administration, HRIS controls, process documentation, project tracking, compliance readiness, vendor performance, and operational cadence. Success requires strong operational judgment, sound risk awareness, the ability to lead through ambiguity, and a demonstrated track record of building teams, systems, and processes that scale with business growth. Compensation:  Competitive Pay - Paid weekly, every Friday! Salary Range: $165,000-190,000 depending on experience with a bonus potential.  Location : Hybrid Role – Charlotte, NC The benefits of belonging – what’s in it for you?  Competitive salary pay – paid weekly, every Friday Full benefits within 30 days Medical, dental, vision, prescription drug coverage, life insurance, disability insurance 401(k) match program Paid vacation, holidays, and sick time Commitment to your safety through boot and prescription safety glasses reimbursement Career and learning development with an extensive training program through our Amerit University Employee referral program, up to $500 bonus ASE certification program with fee reimbursement and bonus Employee recognition platform that includes opportunities to redeem points for merchandise Employee Assistance Program (EAP) 24/7 nurse triage line Employee discounts on cell phone service and entertainment tickets Employee resource groups (ERGs) that foster inclusion Wellness and fitness programs through our providers Key Responsibilities People Operations Service Delivery Operationalize the People Operations service model, ensuring timely, accurate, consistent, and employee-centered support for employees and managers. Establish and manage service delivery standards, ownership rules, escalation paths, response expectations, and quality controls. Ensure the HR Support team accurately and efficiently processes core HRIS transactions, including terminations, personnel change requests, job changes, status changes, manager changes, location changes, and related employee data updates. Own service delivery metrics at a functional level, including reporting, targets, trends, and insights that inform staffing, prioritization, and continuous improvement. Ensure employees and managers experience People Operations as accessible, reliable, clear, and responsive. Intake Governance & Work Prioritization Implement and enforce intake governance for how work enters the People function, including routing rules, prioritization criteria, ownership expectations, and escalation protocols. Create clarity around how employee, manager, and cross-functional requests are received, assigned, tracked, resolved, and reported. Compliance Operations, Records & Policy Governance Partner with Legal, Payroll, Benefits, People Business Partners, Recruiting, and Operations to operationalize People-related compliance requirements across the organization. Own process controls related to employment eligibility, personnel records, required documentation, policy acknowledgments, compliance-related workflow execution, and audit readiness. Maintain operational governance over personnel records, document retention processes, and employee data documentation standards. Support the rollout and administration of People policies, handbook updates, employee acknowledgments, and process changes in partnership with Legal and People leadership. Identify compliance, data, documentation, and process risks within People Operations and drive timely mitigation plans. Process Excellence, Documentation & Operational Cadence Own process documentation across People Operations, ensuring SOPs are accurate, current, accessible, consistently applied, and built to scale. Establish governance for process ownership, version control, process updates, documentation standards, and change communication. Manage the operational cadence for People Operations, including reporting rhythms, team reviews, leadership updates, governance checkpoints, and accountability mechanisms. Use root-cause analysis, workflow mapping, service trends, and stakeholder feedback to close process gaps, reduce rework, and improve the employee and manager experience. Build scalable practices that support business growth, geographic complexity, and increasing workforce size. People Operations Analytics & Portfolio Visibility Develop and maintain operational dashboards and reporting that provide visibility into service delivery, onboarding, lifecycle transactions, data quality, compliance completion, process cycle times, workload, and workforce movement. Translate People Operations data into actionable insights that support staffing decisions, prioritization, risk management, process improvement, and leadership decision-making. Maintain portfolio-level visibility of People Operations initiatives, including project status, owners, milestones, risks, d