Director, Warehouse Operations

Overview Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch. We are proud to offer highly competitive pay and a comprehensive benefits package, including: Paid vacation, sick time, and holidays 401(k) plan with company match Medical, dental, and vision insurance Short- and long-term disability plans Life and accidental death & dismemberment insurance Job referral bonus program Salary Range: $95,000.00 to $130,000.00 per year. Responsibilities The Director, Warehouse Operations Support is responsible for the development, deployment, training, and maintenance of EFW Warehousing initiatives that support day-to-day warehouse operations and improve efficiency for employees and network partners, with a specific focus on onboarding new customers and markets.  The Director, Warehouse Operations Support will direct, manage, and lead a team to ensure that strategic initiatives are met in a timely manner.  The Director, Warehouse Operations Support, and team will be expected to work cross-functionally to support and develop strategic initiatives supported by the use of technology and improved efficiency. To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.   Support the onboarding of new customers, especially those beginning in new markets. Assist with the design layout and setup of new facilities, including procurement and installation of necessary equipment and infrastructure. Travel to various EFW Warehousing warehouses throughout the country to provide support when needed. Identify areas within the warehouse operation that could be supported by new technology or improved workflows. Design, implement, and support deployment of warehouse operational technology. Conduct assessments to identify warehouse operational limitations. Work with field and corporate management to ensure implementation of and compliance with set forth processes and procedures. Create solutions to close gaps in warehouse operational processes. Support company strategic initiatives. Continuously improve areas of technology and other tools that support day-to-day warehouse operations. Train and help develop SOPs for areas of warehouse technology. Manage and lead a team of support personnel to support any and all warehouse operational technology initiatives. Act as liaison between operations, and various other EFW Warehousing departments to develop operational hardware and software solutions and maintain current software and hardware that supports EFW Warehousing initiatives. Understand and provide user support for current software and hardware solutions in place. Work with users on troubleshooting potential issues related to software or hardware. Support deployment of new software to EFW Warehousing regional warehouses and network locations. Work with the Training team to develop training material on new enhancements to warehouse operational technology software and updates. Develop tools and reports for various warehouse operational needs throughout EFW Warehousing. Foster an environment that encourages employees to ask for new and innovative tools. Manage different reporting tools or technology enhancements as needed by warehouse staff. Manage warehouse operational technology process improvement and assist implementation of best practices. If processes need to be improved, provide examples and solutions. Voice issues and concerns in a constructive manner in order to foster and promote a positive work environment. Lead and encourage creative problem-solving among the different business units. Develop positive and professional relationships with all employees, customers, and vendors. Demonstrate a high level of professionalism at all times. Address all issues in a timely manner that could impact the business in accordance with Federal laws including, workplace harassment, and discrimination, immoral and improper conduct. Promote the need for and ensure a safe environment. Regular attendance is required. Comply with company C-TPAT and TSA security procedures. Perform other duties as assigned. Qualifications The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required. SKILLS AND ABILITIES Must be flexible, able to pay excellent attention to detail, and work under pressure during periods of peak work volume. Ability to travel frequently to warehouses throughout the country to provide support when required. Proficient knowledge of MS Excel, Access, PowerPoint, Word, and Visio. Proficient knowledge of MS Excel formulas and report building. Proven ability to learn and work with new technology. Strong critical thinking and problem-solving skills. Strong time management, organization, communication, and presentation skills. Consistently meet documented deadlines and objectives. Ability to multitask and prioritize work. Effective written and verbal communication skills. Must be able to clearly convey short and long-term defined goals. Ability to work independently or in a team setting, in a fast-paced environment. Must be mentally and emotionally capable of handling high-stress environments. Abilit