Disability Equity Coordinator

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here. What we offer Impact  - The work you do here matters to millions.  Growth  - Philadelphia is growing, why not grow with it?  Diversity & Inclusion  - Find a career in a place where everyone belongs. Benefits  - We care about your well-being. Agency Description The Office of the Chief Administrative Officer (CAO) works with City departments to transform service delivery, provide people-centered solutions, and strengthen administrative functions to better serve Philadelphia residents and employees. The CAO oversees seven City departments and offices: the Office of Innovation and Technology (OIT), Records, Procurement, the Office of Administrative Review (OAR), Strategic Direction and Transformation (SD&T), Service Design Studio (SDS), and the Office of Talent & Employee Success (OTES). Position Summary The Disability Equity Coordinator for the Office for People with Disabilities is responsible for leading and overseeing the implementation of digital accessibility initiatives to ensure compliance with relevant accessibility standards and regulations. This position plays a key role in advancing digital equity by ensuring that all digital content, including websites, mobile applications, and other digital platforms, is accessible to individuals with disabilities. The Coordinator will collaborate with cross-functional teams and stakeholders to identify barriers, recommend solutions, and drive accessibility improvements. Project management experience is preferred to effectively coordinate and deliver accessibility-focused projects. This includes advocating for systemic changes to address inequities and barriers faced by the disability community, as well as ensuring compliance with digital accessibility standards such as the Web Content Accessibility Guidelines (WCAG). Essential Functions Advocate for the rights of people with disabilities in city planning, policymaking, service delivery, and digital communications. Promote digital accessibility initiatives, ensuring projects are delivered on time, within scope, and on budget. Coordinate with design, development, quality assurance (QA), and the Office of Innovation and Technology (OIT) to embed accessibility requirements throughout the product lifecycle. Develop and maintain project plans, timelines, and detailed status reports to communicate progress to stakeholders. Prepare and present reports on the progress and outcomes of disability equity and accessibility initiatives to city leadership and other stakeholders. Oversee and conduct accessibility audits of websites, mobile applications, and software to ensure compliance with WCAG, ADA, Section 508, and other relevant standards. Identify accessibility gaps, develop recommendations, and collaborate with teams to implement corrective actions. Perform or coordinate manual and automated accessibility testing to support continuous improvement. Partner with cross-functional teams—including design, engineering, product management, and marketing—to integrate accessibility into overall product strategy. Serve as a subject matter expert on digital accessibility, providing guidance and training to internal and external stakeholders. Advocate for and help create inclusive digital experiences that meet the needs of users with visual, auditory, cognitive, and motor impairments. Prepare and deliver regular reports on accessibility performance, audit findings, and compliance status. Stay current with evolving accessibility standards, technologies, tools, and best practices. Support project teams in integrating accessibility into workflows, ensuring compliance at every stage of digital content development. Address accessibility inquiries from staff, vendors, and stakeholders, offering solutions for improving access to digital resources. Work closely with community stakeholders, advocacy groups, and individuals with disabilities to identify issues, gather feedback, and ensure community voices are reflected in the city’s initiatives. Monitor and evaluate the effectiveness of disability equity and digital accessibility programs, making data-driven recommendations for improvements. Collect and analyze data related to disability access and inclusion (physical and digital) to inform policy decisions. All other duties as assigned. Required Competencies, Knowledge, Skills, and Abilities Knowledge In-depth knowledge of digital accessibility standards and regulations, including WCAG 2.1, ADA, Section 508, and the implications of the ADA’s final rule for local governments. Strong understanding of assistive technologies (e.g., JAWS, NVDA, VoiceOver) and their practical applications in various environments. Familiarity with Pennsylvania state accessibility laws, regulations, and best practices. Knowledge of accessibility issues and solutions related to mobile applications (iOS and Android). Working with web development technologies such as HTML, CSS, and JavaScript and how they relate to digital accessibility. Knowledge of procurement processes related to accessibility, including review of Voluntary Product Accessibility Templates (VPATs). Skills Proficiency with accessibility testing tools and platforms,